SUSANA MORALES JIMÉNEZ
Victoria,British Columbia
Summary
Environmental and sustainability-focused professional with a Master’s in Environment and Management and a strong record of cross-sector leadership in data-driven decision-making, stakeholder engagement, and program delivery. Experienced in supporting environmental reporting, compliance tracking, and governance frameworks through both academic research and applied roles. Adept at leading teams, developing training initiatives, and driving continuous improvement in high-performance environments. Brings a strategic mindset, analytical depth, and a collaborative approach to advancing organizational environmental goals.
Overview
10
10
years of professional experience
Work History
Customer Experience Representative
Real Canadian Superstore
Victoria, Canada
11.2022 - 06.2024
- Managed complex client interactions under pressure, resolving issues related to inventory, operations, and customer satisfaction.
- Applied adaptive communication strategies and maintained a high standard of service delivery in line with regulatory procedures.
Environmental Researcher – Urban Agriculture Governance (MA Thesis Project)
Royal Roads University
Victoria, Canada
01.2022 - 01.2023
- Led a graduate-level research project on the role of environmental governance in promoting urban agriculture and sustainable food systems in Canadian municipalities.
- Conducted policy analysis and stakeholder engagement to evaluate how municipal frameworks address urban agriculture’s environmental, social, and regulatory dimensions.
- Delivered actionable insights on integrating urban farming into local sustainability strategies, supporting long-term environmental planning.
- Utilized NVivo for qualitative data analysis and presented findings in public and academic forums.
Environmental Intern – Sustainability & Analytics
OLAM International
02.2019 - 08.2019
- Supported environmental performance reporting and sustainability metrics for global agricultural projects.
- Created dashboards and tracking systems for environmental KPIs and operational compliance.
- Contributed to the development and testing of systems used to monitor environmental risks and process efficiency.
- Worked cross-functionally to improve data quality and usability in project evaluations.
Student Services Advisor & Consultant
U & I Global & Education World
01.2017 - 01.2019
- Supported cross-cultural stakeholders in navigating environmental policy implications related to academic, settlement, and visa compliance.
- Led training sessions and built scalable guidance tools, ensuring consistent delivery of regulations and responsibilities.
- Delivered service reporting and maintained high-quality user data records using CRM platforms.
Manager – Education & Client Programs (Environmental & Academic Focus)
Education World
Colombia
01.2014 - 12.2016
- Led operational development and analytics for a growing education services organization with an emphasis on international sustainability partnerships.
- Developed compliance tracking processes, client reporting systems, and outreach aligned with environmental awareness and risk reduction goals.
- Managed a team of 5 staff and drove improvements in process documentation, client satisfaction, and stakeholder relations.
Education
Master of Arts - Environment and Management
Royal Roads University
Victoria, BC12.2023
MBA (Honours) - Business & Sustainability Focus
James Cook University
Australia12.2019
Diploma - Marketing Management
Colombian Polytechnic
Colombia12.2014
BA - Agricultural Engineering
National University of Colombia
Colombia12.2012
Skills
- Environmental Governance & Compliance
- Incident Management & Analytics
- Performance Metrics & Benchmarking
- Cross-Functional Collaboration
- Training & Capacity Building
- Stakeholder Engagement & Communications
- Audit & Evaluation Processes
- Sustainability & Risk Reporting
- Project Leadership & Change Management
Languages
- English, Fluent
- Spanish, Native
Technical Tools And Systems
- Google Workspace
- Microsoft Office Suite
- Data Reporting Tools (e.g., Excel, NVivo, Adobe)
Other Information
Open Work Permit (Canada), Available for relocation or hybrid work at Burnaby, BC, Class 5 Driver’s License
Timeline
Customer Experience Representative
Real Canadian Superstore
11.2022 - 06.2024
Environmental Researcher – Urban Agriculture Governance (MA Thesis Project)
Royal Roads University
01.2022 - 01.2023
Environmental Intern – Sustainability & Analytics
OLAM International
02.2019 - 08.2019
Student Services Advisor & Consultant
U & I Global & Education World
01.2017 - 01.2019
Manager – Education & Client Programs (Environmental & Academic Focus)
Education World
01.2014 - 12.2016
Master of Arts - Environment and Management
Royal Roads University
MBA (Honours) - Business & Sustainability Focus
James Cook University
Diploma - Marketing Management
Colombian Polytechnic
BA - Agricultural Engineering
National University of Colombia
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