Susana Miranda
Fremont
Summary
Proven achiever with extensive experience in fast-paced environments, demonstrated at companies like Macy's Inc. Excelled in roles requiring exceptional organizational skills and a keen focus on workplace cleanliness and product packaging. Increased efficiency and customer satisfaction through innovative solutions and a commitment to quality. Skilled in product assembly and fostering team collaboration, consistently exceeding performance goals. Perceptive Manufacturing professional with expertise in production roles. Well-trained in warehouse procedures, safety protocols and machine setup. Successfully completes tasks to meet project goals or business expectations.
Overview
29
29
years of professional experience
Work History
Production Worker
Mission Linen and Uniform Service
12.2017 - Current
- Coordinated with team members during peak hours to effectively manage large volumes of incoming laundry.
- Used irons and iron boards to press clothing, folding and organizing garments.
- Supported other departments as needed by providing additional assistance with tasks such as folding or packing linens.
- Streamlined the linen sorting process by categorizing items according to type and size.
- Examined dried clothes to identify stains, tears and issues.
- Loaded and unloaded laundry, ironed pieces and folded cleaned items for revenue-producing business.
Package Scanner and Sorter
Oaks Amazon Sort Center
04.2015 - 02.2018
- Increased package scanning efficiency by utilizing advanced scanning equipment and software.
- Served as a reliable team member, consistently arriving to work on time, prepared, and ready to contribute to daily operations and overall team success.
- Adhered to strict quality control standards while performing daily tasks, resulting in fewer errors and increased customer satisfaction.
- Managed time effectively, balancing multiple tasks and maintaining high levels of productivity during periods of both low and high shipment volume.
Customer Service Associate Cashier
Macy's Inc.
10.2010 - 03.2015
- Helped customers complete purchases, locate items, and join reward programs.
- Managed high-volume customer traffic during peak hours while maintaining efficiency and accuracy in transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Met customer service goals and exceeded customer expectations.
- Worked flexible schedule and extra shifts to meet business needs.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Department Lead
Target Store
10.1995 - 09.2010
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
- Delegated tasks efficiently, maximizing the use of resources while maintaining high-quality output from the team members.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
Education
Bachelor of Science - Clinical Laboratory Science
Far Eastern University
Manila, Philippines06.1982
Skills
Workplace Cleanliness
Product packing
Product Packaging
Product Assembly
Timeline
Production Worker
Mission Linen and Uniform Service
12.2017 - Current
Package Scanner and Sorter
Oaks Amazon Sort Center
04.2015 - 02.2018
Customer Service Associate Cashier
Macy's Inc.
10.2010 - 03.2015
Department Lead
Target Store
10.1995 - 09.2010
Bachelor of Science - Clinical Laboratory Science
Far Eastern University
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