Susana Mendoza
Escondido
Summary
Dynamic and results-driven professional with experience from diverse roles. Proven ability in effective communication and strategic prioritization, ensuring high customer satisfaction. Desire to encourage and foster positive relationships, and contribute to supporting environments for both customers and colleagues.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Inland Eye Specialists
San Diego
09.2021 - 08.2025
- Assisted patients in the check-in process and collecting payments for visits.
- Verified insurance eligibility and coverage for patients and bill insurances.
- Scheduled patients in person, online and over the phone, addressing any questions/concerns.
- Access patient information through software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Prep Cook/Server/Cashier
PITA GUYS
San Marcos
12.2020 - 06.2021
- Worked flexible scheduled and extra shifts to meet business needs.
- Prepped ingredients by washing, chopping, and dicing early mornings prior to open business hours.
- Prepared more than 20 dishes a day in fast paced restaurant environment while maintaining High customer satisfaction.
- Operated register for cash, check, credit card transactions.
Youth Development Professional
Boys and Girls Club
San Marcos
02.2019 - 06.2021
- Supported children's emotional and social development, encouraging an understanding of others and positive self-concepts.
- Supervised youth and maintained security for each child under care.
- Communicated with children's parents or guardians about daily activities, behaviors, and other related issues.
- Assisted with educational needs through tutoring and homework assistance.
Education
High School Deploma -
Mission Hills High School
San Marcos, CA06.2018
Some College (No Degree) -
Palomar College
San MarcosSkills
- Creative and Critical Thinking
- Effective Communication
- Strategic Prioritization
- Customer Assistance
Languages
Spanish
Limited
References
References available upon request.
Timeline
Patient Service Representative
Inland Eye Specialists
09.2021 - 08.2025
Prep Cook/Server/Cashier
PITA GUYS
12.2020 - 06.2021
Youth Development Professional
Boys and Girls Club
02.2019 - 06.2021
High School Deploma -
Mission Hills High School
Some College (No Degree) -
Palomar College