Susana Giuria
Toronto,ON
Summary
Ambitious Sales Support Manager recognized for exceptional leadership skills and for exceeding sales goals. Excellent communicator and key contributor to hiring processes, maximizing highly-qualified candidates on teams. Self-motivated and driven to succeed. Offering 3years of service in the lumber industry.
Overview
17
17
years of professional experience
Work History
Sales Support Team Leader
Weston Forest
Mississauga, ON
01.2019 - Current
- Developed solutions to sales challenges and maximized business opportunities.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Identified opportunities for growth within of Canada and collaborated with sales teams to reach sales goal.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained over 10 existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring 6 team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with 50+ customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Provides strong leadership, mentoring, coaching, counseling and development to the Support Team.
- Responsible for assisting A/R collections & management.
- Created Sales Support Manual for new employees within the support team and other departments.
Sales Support Coordinator
Weston Forest
Mississauga, ON
01.2014 - 12.2019
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided best-in-class real-time sales support for customers while leading by example for sales team members.
- Coordinated responses and resources to handle special client requests.
- Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
- Assisted customers with sales needs such as inventory and shipping questions.
- Completed monthly sales reports to highlight trends and help with team strategizing.
- Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
- Contributed to development of software programs and tools focused on enabling sales team to communicate and operate more efficiently.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
Junior Cost Accountant
Weston Forest
01.2012 - 01.2014
- Assisted with month-end closing procedures, journal entry review, balance sheet analysis and monthly management report preparation.
- Prepared and preformed product and mill costing, variance and trend analysis for sales and milling orders in TallyWorks, other Microsoft products and/or industry-specific software.
- Processed 50+ break bundles costing daily to ensure cost flowed through properly and prorated properly
- Produced daily, weekly and monthly inventory reports
- Liaise with sales team, operations and production department.
- Analyzed cost of return goods
Operations Administrator
Weston Forest
Mississauga , ON
09.2010 - 01.2012
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Prepared 3+ custom paper work for US shipments on a daily basis
- Worked with accounting department to provide backups and explanations during yearly audits
- Provided administrative support to both operations and sales staff, including but not limited to inventory look ups, etc...
- Allocate and audit all orders that have been pulled during day and evening shifts and ensure accuracy.
- Report errors to appropriate personnel for reconciliation
- Followed up to ensure corrections were made
- Answered customer inquires in timely manner (both internal and external)
- Provided assistance to mill personnel as needed
- Monitor and maintain administrative spreadsheet's daily
- Provide and participate in training as needed
Customer Service Support & Operations Support
Honeywell ASCa
Mississauga, ON
10.2008 - 10.2009
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Provided assistance and problem resolution in areas of order status, product availability, pricing, billing, warranty, returns, promotions, technical info and company policy and procedures.
Office Administration
Complete Energy Management
Toronto, ON
05.2006 - 10.2008
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Maintained staff directory and company policy handbook for human resources department.
- Coordinated, scheduled and arranged business meetings and travel calendars.
- Assisted coworkers and staff members with special tasks on daily basis.
- Training instructor for new employees, products and promotions.
- Called customers who were considered delinquent
- Evaluate and complete invoices
- Upsold customers on spray foam
International Trade Consultant
Intelli Trade
05.2005 - 03.2006
- Managed over 20 customers in importing and exporting of goods and textiles
- Working with North American Free Trade Agreement (NAFTA)
- Working with D Memorandum
- Created clearance certificates
- Cleared products – processing and examining
- Liaison with international corporations
- Tracked products – kept detailed accounts of products on route
- High sense of diligence and ability to effectively multi-task several complex assignments
- With tight deadlines.
Education
Diploma - Business Administration, International Business, Business Administration – International Business
Centennial College
2005
Skills
- Strong computer skills and knowledge of many software’s and online applications, including Word, Excel, Power Point, Outlook, and Sales Force
- Proven talent for increasing efficiency in office; able to problem solve and multitask effectively
- Excel in meeting objectives through use of independent action, prioritization, persistence, and leadership skills
- Effective and Professional Communication
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Upselling Products and Services
- Interpretation and Translation Services
- Strong Analytical and Problem-Solving Skills
- Administration and Reporting
- Managing Employee Relations
- Issue and Conflict Resolution
Timeline
Sales Support Team Leader
Weston Forest
01.2019 - Current
Sales Support Coordinator
Weston Forest
01.2014 - 12.2019
Junior Cost Accountant
Weston Forest
01.2012 - 01.2014
Operations Administrator
Weston Forest
09.2010 - 01.2012
Customer Service Support & Operations Support
Honeywell ASCa
10.2008 - 10.2009
Office Administration
Complete Energy Management
05.2006 - 10.2008
International Trade Consultant
Intelli Trade
05.2005 - 03.2006
Diploma - Business Administration, International Business, Business Administration – International Business
Centennial College
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