Susana Lezo Fuerte
Truckee
Summary
Proven professional with a track record of enhancing customer satisfaction at Truckee Pediatric Dentistry through expert appointment scheduling and exceptional interpersonal skills. Skilled in insurance verification and data entry, adept at leading teams to exceed performance goals. Demonstrates a strong ability to manage time efficiently and communicate effectively, ensuring operational excellence.
Overview
11
11
years of professional experience
Work History
Appointment Coordinator
Truckee Pediatric Dentistry
Truckee
04.2023 - Current
- Scheduled appointments for customers in person or by telephone.
- Confirmed with customers about appointments and rescheduled missed appointments.
- Verified insurance eligibility for all patients prior to scheduling appointments.
- Recorded services received and payments into system.
- Responded promptly to any changes or cancellations of existing appointments.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Responded to customer issues to provide immediate resolution and improve retention.
- Provided general clerical support such as filing, faxing, copying documents.
- Reviewed daily schedule for accuracy and completeness prior to start of day's activities.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Processed payments for co-pays at time of service according to established protocols.
- Handled incoming calls and directed callers to appropriate department or employee.
- Ensured that all necessary paperwork was completed prior to scheduled appointments.
Shift Manager
McDonald's
Truckee
08.2014 - 04.2023
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Monitored inventory levels and placed orders for supplies as needed.
- Directed and led employees and team members on effective operations, methods and procedures.
- Identified needs of customers promptly and efficiently.
- Enforced safety standards throughout the store including proper use of equipment.
- Provided coaching and guidance to team members when necessary to improve performance.
- Developed and maintained positive working relationships with staff, customers, and vendors.
Education
High School Diploma -
Truckee High School
Truckee, CA06-2018
Skills
- Appointment scheduling
- Insurance verification
- Data entry
- Customer communication
- Payment processing
- Time management
- Interpersonal skills
- Excellent phone etiquette
- CPR certification
- Bilingual communication
Timeline
Appointment Coordinator
Truckee Pediatric Dentistry
04.2023 - Current
Shift Manager
McDonald's
08.2014 - 04.2023
High School Diploma -
Truckee High School