Susana Islas
La Puente
Summary
Highly organized and dependable professional, on track to graduate with an Associate of Arts in Sociology from Mt. San Antonio College in Spring 2025. Accepted into the Honors Program and maintaining a GPA well above 3.0 while completing my degree in just two years. Successfully balancing academics, substitute work, and full-time responsibilities as a stay-at-home mother. Over 10 years of experience in office operations, records management, and customer service, with a strong ability to handle confidential information and support executive-level staff.
Overview
13
13
years of professional experience
Work History
Office Assistant Substitute
Hacienda La Puente Unified School District
08.2024 - Current
- Assist parents with enrollment and registration processes while maintaining accurate records and compliance with accreditation requirements
- Compose and prepare correspondence for the school principal ensuring accuracy and professionalism
- Record and transcribe meeting minutes, maintaining precise and timely documentation
- Enter daily attendance for students and send out truancy notices to parents
- Provide excellent customer service by addressing inquiries, explaining policies, and resolving concerns
- Fill various vacancies or on a “on-needs” basis as a Office Assistant Substitute
Office Assistant
Hacienda La Puente Adult Education
08.2019 - 03.2024
- Assist students with enrollment and registration processes while maintaining accurate records and compliance with accreditation requirements
- Compose and prepare correspondence for the Health Careers Department, ensuring accuracy and professionalism
- Record and transcribe meeting minutes, maintaining precise and timely documentation
- Manage inventory and procure office supplies, ensuring availability and cost-efficiency
- Provide excellent customer service by addressing inquiries, explaining policies, and resolving concerns
- Serve as a liaison between non-English-speaking students and staff, offering translation services
Eligibility Worker II
County of San Bernardino Transitional Assistance Department
03.2012 - 02.2019
- Processed Medi-Cal applications and renewals with strict adherence to guidelines
- Maintained schedules and Outlook inbox for the department, ensuring effective time management
- Drafted correspondence, including verification requests and application notices
- Delivered exceptional customer service by explaining policies, providing resources, and addressing concerns
- Offered written and oral translation services to non-English-speaking clients, enhancing communication
Education
High School Diploma -
El Monte High School
El Monte, CA06.2006
Associates Degree in Progress - undefined
Mount San Antonio College
Walnut, CA06.2025
Skills
- Advanced in MS Office
- Advanced in Outlook
- Advanced in OneDrive
- Proficient in scheduling
- Excellent communication
- Excellent problem-solving abilities
- Event preparation
- Community volunteering
Languages
Spanish
Native or Bilingual
Interests
- Homelessness Outreach
- Moms of La Puente, Community Group
- Visiting National Parks
- Camping
- Calvary Chapel Golden Springs - Women's Ministry
Timeline
Office Assistant Substitute
Hacienda La Puente Unified School District
08.2024 - Current
Office Assistant
Hacienda La Puente Adult Education
08.2019 - 03.2024
Eligibility Worker II
County of San Bernardino Transitional Assistance Department
03.2012 - 02.2019
Associates Degree in Progress - undefined
Mount San Antonio College
High School Diploma -
El Monte High School
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