Susana Hernandez
Toronto,ON
Summary
A organized and dedicated hard worker with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Modern Seasons Inc
Toronto, ON
09.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Created and maintained databases to track and record customer data.
- Executed record filing system to improve document organization and management.
Assistant Store Manager
Softmoc Shoes
Yorkdale Mall
08.2021 - 09.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Team Leader
Dollarama
Etobicoke, ON
11.2016 - 08.2022
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Flight Services Degree -
Seneca Polytechnic College Markham Campus
North York, ON05.2018
Skills
- Customer Relationship Management
- Data Entry
- Computer Skills
- Time Management
- Strong Problem Solver
- Active listening
- Patient
- Critical Thinking
- Multitasking and Organization
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Administrative Assistant
Modern Seasons Inc
09.2022 - Current
Assistant Store Manager
Softmoc Shoes
08.2021 - 09.2022
Team Leader
Dollarama
11.2016 - 08.2022
Flight Services Degree -
Seneca Polytechnic College Markham Campus