Summary
Work History
Education
Skills
Languages
Additional Information
Timeline
Receptionist

Susana Garcia

Housekeeping
Osoyoos,BC

Summary

Service-oriented Housekeeping Room Attendant manages multiple, concurrent tasks in fast-paced environments. Friendly with strong interpersonal skills across all levels of an organization. Offering a strong work ethic and dedication to achieving results.

Work History

Housekeeping Room Attendant

Spirit Ridge Resort
07.2022 - Current
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
  • Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
  • Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Pool Attendant

Spirit Ridge Resort
07.2023 - 11.2023
  • Enhanced pool safety by enforcing pool rules and regulations diligently.
  • Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
  • Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
  • Educated guests on proper swim techniques and offered guidance for safe aquatic activities.
  • Implemented effective crowd control measures during peak hours, maintaining order within the facility.
  • Facilitated swift responses to incidents or accidents by communicating efficiently with team members and management.
  • Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
  • Demonstrated attention to detail while inspecting swimming areas daily for potential hazards or issues requiring repair.
  • Collaborated with management on developing new policies or procedures aimed at improving overall guest satisfaction.

Crafts Teacher

Fantasias Miguel S.A. De C.V.
03.2022 - 07.2022
  • Enhanced student creativity by incorporating diverse art techniques and materials in lessons.
  • Managed art room supplies, equipment and resources to maintain consistent supply for projects.
  • Inspired students and assisted in developing creativity through various art forms.
  • Age-appropriate material and focusing on relevant topics.
  • Collaborated with fellow teachers.


Community Manager

Go Digital
01.2020 - 12.2020
  • Enhanced online community engagement by creating and implementing tailored content strategies.
  • Managed social media channels effectively for improved brand visibility and increased audience interaction.
  • Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
  • Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
  • Monitored online conversations surrounding the brand to address any negative sentiment or misinformation proactively.

Hotel Front Desk Clerk

BWH Group
06.2018 - 07.2019
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Streamlined reservations process for improved accuracy and guest experience.
  • Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Updated guest records with pertinent information to provide personalized service during their stay.

Education

High School Diploma -

Preparatoria Venustiano Carranza
Coahuila, Mexico

Skills

  • Ordering Cleaning Supplies
  • Customer Service-Focused
  • Organizational skills
  • Cleaning techniques
  • Attention to detail
  • Teamwork abilities

Languages

English
Professional Working
Spanish
Native or Bilingual

Additional Information

CELPIP score result 7

Timeline

Pool Attendant

Spirit Ridge Resort
07.2023 - 11.2023

Housekeeping Room Attendant

Spirit Ridge Resort
07.2022 - Current

Crafts Teacher

Fantasias Miguel S.A. De C.V.
03.2022 - 07.2022

Community Manager

Go Digital
01.2020 - 12.2020

Hotel Front Desk Clerk

BWH Group
06.2018 - 07.2019

High School Diploma -

Preparatoria Venustiano Carranza
Susana GarciaHousekeeping