Susana Donan
Bakersfield
Summary
Dynamic and results-driven professional with extensive experience at Walmart, excelling in customer service and problem-solving. Proven ability to enhance customer satisfaction through effective communication and teamwork. Bilingual and tech-savvy, adept at managing transactions and maintaining organized workflows. Committed to achieving sales goals and fostering a positive shopping experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Postal Clerk
United States Post Office
Bakersfield
10.2025 - 12.2025
- Operated sorting machines to categorize and distribute mail effectively.
- Processed incoming and outgoing mail efficiently and accurately.
- Collaborated with team members to streamline mail handling procedures.
- Maintained efficient workflow within the department through effective communication with co-workers.
- Provided assistance to customers in completing necessary forms for mailing parcels and letters.
- Assisted in maintaining cleanliness of work area throughout shift.
- Assisted other clerks with difficult tasks related to processing large volumes of mail efficiently.
Insurance Broker
Pronto Insurance
Bakersfield
03.2025 - 05.2025
- Make phone calls to establish potential new clients, renewals or cancellations
- Lengthy phone calls to provide different quotes to find best deals for clients
- Greet customers in office and answer any question regarding their current insurance contract/policy
- Assist clients with paperwork regarding their insurance policy/policies
- Translating any question between clients and third parties regarding their policies and coverage
- Working with my team and management to discuss sales and insurance marketing
- Making sure team is making sale goals and is meeting our sale requirements
- Handling paperwork accurately and sufficiently to make insurance contact run smoothly for the client in timely manner
- Answering multiple emails accordingly regarding the office and third party companies while making sure requirements are meet
- Keeping both third party and clients updated with any changes made to contracts and policies
Customer Service Representative
Walmart
Bakersfield
04.2019 - 03.2025
- Ensuring customers receive a great shopping experience, great first and last impression
- Processing any returns or exchanges with merchandise
- Answering any basic or complex questions
- Meeting and discussing with management to better customer shopping or return experience
- Quick problem solution to any unexpected miscommunication or work related issues
- Team player with other representatives to maintain a friendly and smooth running work area sufficiently
Money Center Representative
Walmart
Bakersfield
04.2019 - 03.2025
- Processing Bill payment
- Check cashing and printing
- Money transfer
- Money orders/ cashiers check
- Payday solution
- Walmart credit card applications
- Walmart gift cards, prepaid cards, money cards
- Negotiating best options for money wires with customers and different provider benefits
- Handling lengthy phone calls with customer care for customers satisfaction
- Educating and informing customers of scammers and fraudulent transaction
- Providing booklets and information to receive assistant if scamming ever arised
Cashier
Walmart
Bakersfield
11.2018 - 04.2019
- Smile, greet, and thank customers with a welcoming and positive attitude
- Answering customers questions and assisting with any accommodations needed
- Stand for continuous periods of time while checking out customers in a quickly and accurately
- Maintaining a presentable and safe work area for both customers and associates
Education
Degree NA - general education, associates in Science degree
Bakersfield College
Bakersfield, CA02.2026
High School Diploma -
East Bakersfield High School
Bakersfield, CA05.2014
Skills
- Communication
- Virtual communication
- Typing
- Writing
- Problem solving
- Handling currency
- Cashiering
- Stocking
- Interpersonal
- Self-management
- Computer skills
- Strong work ethic
- Phone etiquette
- Social
- Bilingual
- Organized
- motivator
- leader, team player
- Planning
- Tech-savvy
- Microsoft uses knowledge
- Distribution services
Certification
Licensed in Personal Lines and Commercial, California, Department of Insurance
Languages
- Spanish
- English, Fluent
- Spanish, Fluent
Timeline
Postal Clerk
United States Post Office
10.2025 - 12.2025
Insurance Broker
Pronto Insurance
03.2025 - 05.2025
Customer Service Representative
Walmart
04.2019 - 03.2025
Money Center Representative
Walmart
04.2019 - 03.2025
Cashier
Walmart
11.2018 - 04.2019
Degree NA - general education, associates in Science degree
Bakersfield College
High School Diploma -
East Bakersfield High School