Susana Diaz
Downey
Summary
Seasoned property manager with 10+ years of experience working in multifamily management. Seeking an opportunity to extend my knowledge and skills in a renowned organization.
Experienced with managing multiple properties, ensuring operational excellence and resident satisfaction. Utilizes effective communication and organizational skills to coordinate maintenance, budgeting, and resident relations. Track record of fostering strong team collaboration and adapting to dynamic environments.
Overview
14
14
years of professional experience
Work History
Multisite Property Manager
GK Management
09.2020 - Current
- Managed multiple properties simultaneously, while overseeing staff members and daily operations at all sites.
- Extensive Leasing knowledge- monitored market trends closely, adjusting rental rates accordingly to remain competitive within the market.
- Oversaw lease process from inception to move in, ensuring proper residents screening and verifications and protecting the interests of both ownership and residents.
- Followed up on delinquent residents and coordinated collection procedures.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Communicated effectively with owners, residents, and on-site associates.
- Enhanced curb appeal at all properties by coordinating regular landscaping, maintenance, and capital improvements.
- Supervised leasing consultants, maintenance technicians, and other onsite staff to maintain a high level of service for residents across multiple properties.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Assisted in annual operating budgets and forecasts, as well as Leasing and marketing plans.
- Conducted performance evaluations and provided constructive feedback to employees.
Manager
AMC, LLC
07.2013 - 09.2020
- Experienced in managing multiple assets all while training new community managers.
- Knowledge of running a one-person office while completing daily tasks and Leasing.
- Assisted with property renovations (scheduling/ tracking competition).
- Worked side by side RPMs to discuss Value -Add, make decisions on capital expenditures and planning of upcoming years (yearly budget preparations).
- Vendor relations- Scheduling, obtaining bids, negotiating prices, writing out contracts, and overseeing work completion.
- Financial and Budget knowledge- Responsible for all purchases and coding items to keep expenses within what is budgeted. Ability to read, comprehend, and explain financial reporting such as 12-month trend, reclasses/ accruals, MOR Detail, and Variance.
- Maintained on-call availability for emergencies.
- Accounting- Responsible for assuring all invoices and utilities are being paid in a timely manner.
- Responsible for submitting reports for multiple properties (Daily, Weekly, Monthly, Owner).
- Experience in achieving favorable NOI by overlooking financials throughout the month and assuring all charges and income are posted appropriately, making strong charge ups upon move-outs, and discovering new ways to produce additional income.
Assistant Manager/ Leasing
AMC, LLC
11.2011 - 07.2013
- Received numerous awards for Leasing achievements including receiving a perfect “Mystery shop” score.
- In charge of conducting all tours and follow-up for all prospects.
- Responsible for creating and organizing all residents files.
- Completed all daily bank deposits.
- Responsible for generating and distributing all resident notices such as 3-day, renewals, Lease violations, Change in terms, and resident events.
- Handled marketing for each community by ensuring curb appeal is a priority as well as constantly updating and utilizing online advertisements and social media.
Education
High school -
Paramount High school
Paramount, CAundefined
Cal State Dominguez Hills
Carson, CASkills
- Property management expertise
- Operational efficiency
- Customer service-focused
- Property tours and inspections
- Multi-family property management
- Leasing operations
- Problem-solving abilities
- Languages-fluent in Spanish
Timeline
Multisite Property Manager
GK Management
09.2020 - Current
Manager
AMC, LLC
07.2013 - 09.2020
Assistant Manager/ Leasing
AMC, LLC
11.2011 - 07.2013
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Cal State Dominguez Hills
High school -
Paramount High school