Susana De La Torre
Victorville
Summary
Dynamic and results-driven professional with over 18 years of experience in healthcare, specializing in leadership, staff training, and workflow optimization. Proven ability to design and implement impactful training programs, lead cross-functional teams, and streamline operations. Adept at problem-solving, decision-making, and fostering a collaborative, supportive work environment. Seeking to transition into a management position to leverage expertise in training, team leadership, and operational efficiency to drive organizational success.
Overview
18
18
years of professional experience
Work History
Leadership & Training Specialist
Community Health Systems
Moreno Valley
09.2021 - Current
- Provide leadership, training, and workflow optimization across multiple departments, including Medical, Dental, Chiropractic, Behavioral Health (BH), and Women’s Health
- Led public speaking engagements and training sessions, presenting complex healthcare workflows and policies to diverse audiences
- Designed and delivered engaging PowerPoint presentations for onboarding, and workflow optimization
- Conducted live and virtual training sessions, ensuring clear communication and staff engagement
- Used interactive teaching methods to enhance retention and improve team performance
- Provided mentorship and guidance, fostering professional growth among staff
- Developed and implemented curriculum, training manuals, and demonstration models to improve workflow efficiency
- Ensured compliance and proficiency in state programs (EWC, F-PACT, SFS, Presumptive Eligibility) to optimize patient care access
- Managed full training cycle (needs assessment, planning, development, coordination, and evaluation), ensuring training outcomes met organizational goals
- Enhanced EMR system workflows, reducing error rates and improving operational efficiency
- Monitored and evaluated training effectiveness, providing feedback and adjusting based on insights to improve employee skills and key performance indicators
- Work closely with the IT department to troubleshoot system issues, support staff with NextGen EMR functions, and assist with system upgrades
- Manage backend system functions, including granting user access rights and ensuring compliance with security protocols
- Provide clinical support, ensuring staff can efficiently navigate and utilize NextGen for patient care
Co-Owner
Spotlight Baby 3D Mobile Ultrasound
Moreno Valley
09.2018 - Current
- Work closely with business partner and serve as backup when needed, primarily on weekends
- Oversee business management, growth, and development, ensuring long-term success
- Deliver exceptional customer service, fostering a welcoming and professional experience
- Exhibit strong leadership and decision-making skills, motivating personnel as needed
- Assist with business financial management, including budget planning, accounting, purchasing
- Develop and implement branding and marketing strategies, increasing customer acquisition and profitability
- Perform high-quality ultrasound exams for first, second, and third-trimester OB clients
- Conduct pregnancy confirmations, size vs
- Dates assessments, and fetal biometry
- Specialize in 3D-4D imaging at large-scale events, enhancing customer engagement
Patient Services Representative
East Valley Community Health Clinic
Pomona
01.2007 - 01.2016
- Gained extensive experience working in an FQHC medical home facility, assisting uninsured and underserved communities
- Provided patient support services across Medical, Dental, and Behavioral Health departments, ensuring access to essential healthcare resources
- Assisted patients with medical program enrollment, including Sliding Fee Scale applications and state-funded healthcare programs
- Developed a strong understanding of community health resources, reinforcing the importance of healthcare accessibility
- Inspired to further education in Diagnostic Medical Sonography and Healthcare Management to enhance community engagement and service delivery
Education
Bachelor of Science - Diagnostic Medical Sonography – Healthcare Management Specialization
Platt College
01.2019
Skills
- Leadership
- Judgment/Decision Making
- Self-Motivated
- Excellent Communication
- Employee Mentorship
- Medical Terminology
- EMR Systems
- Experience in Multi-Specialty Workflows
- Knowledge of State Programs and enrollment
- Problem Solving
Education Certifications
Bachelor of Science in Diagnostic Medical Sonography – Healthcare Management Specialization, Platt College, 2019
Key Skills
Leadership skills, Judgment/Decision Making, Self-Motivated, Excellent Communication, Curriculum Development, Public Speaking & Presentation Skills, Training Program Development, Hands-On Teaching Approach, Employee Mentorship, 18 Years in Healthcare Setting, 12 Years in FQHC – Federal Qualified Health Center, HMO, PPO, Medical, Medicaid, State Programs SFS, EWC, F-PACT, Presumptive Eligibility, Medical Terminology, EMR Systems, Experience in Multi-Specialty Workflows: Medical, Dental, Chiropractic, Behavioral Health (BH), and Women’s Health, Computer Literacy (Microsoft Word, Excel, PowerPoint), Time Management, Problem Solving
Timeline
Leadership & Training Specialist
Community Health Systems
09.2021 - Current
Co-Owner
Spotlight Baby 3D Mobile Ultrasound
09.2018 - Current
Patient Services Representative
East Valley Community Health Clinic
01.2007 - 01.2016
Bachelor of Science - Diagnostic Medical Sonography – Healthcare Management Specialization
Platt College