Susana Daleon Kendrick
North Vancouver,BC
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Housekeeping Supervisor
Vancouver Coastal Health
10.2022 - Current
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Addressed client feedback and complaints to maximize satisfaction.
- Trained and mentored new staff on cleaning and safety protocols.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Communicated repair needs to maintenance staff.
- Coordinated cross-departmental projects with other supervisors in order to enhance overall operations and patient satisfaction.
- Increased employee performance through effective supervision and training.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
Resident Healthcare Aide
Provita- Creekstone Care Centre
06.2019 - Current
- Enhanced patient comfort by providing compassionate care and assistance with daily living activities.
- Ensured proper nutrition for residents by preparing and serving meals according to dietary requirements.
- Collaborated with healthcare professionals to develop personalized care plans for each patient's specific needs.
- Contributed to a positive atmosphere by creating friendly interactions between fellow aides and the nursing team members.
- Established trusting relationships with patients through consistent reliability and genuine empathy towards their unique situations.
Housekeeping Supervisor
Crothall Compass Group Of Canada
08.2015 - 10.2022
- Evaluated employee performance and developed improvement plans.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Collaborated with management to develop long-term strategies for housekeeping standard of cleaning and disinfecting.
- Conducted regular audits of patient rooms and non patient areas to maximize quality infection control.
- Monitored staff performance and provided feedback to drive productivity.
- Supervised environmental services associates to meet highest quality of cleanliness and safety standards.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Education
No Degree - Health Care Assistant
Gateway College
Vancouver, BC01.2008
Bachelor of Science - Civil Engineering
Eastern Visayas State University
Tacloban City, Philippines03.1993
Skills
- Cleaning techniques
- Staff Training and Development
- Chemical Handling
- Staff Forecasting
- Team Coordination
- Team Guidance and Motivation
- Decision-Making
- Production Scheduling
- Inter-department collaboration
Languages
English
Full Professional
Timeline
Housekeeping Supervisor
Vancouver Coastal Health
10.2022 - Current
Resident Healthcare Aide
Provita- Creekstone Care Centre
06.2019 - Current
Housekeeping Supervisor
Crothall Compass Group Of Canada
08.2015 - 10.2022
No Degree - Health Care Assistant
Gateway College
Bachelor of Science - Civil Engineering
Eastern Visayas State University
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