Susana Babel

Work History

Au Lit Fine Linens

05.2023 - 12.2024

Supervised day-to-day operations to meet performance, quality and service expectations.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Developed marketing strategies to attract new customers, increasing foot traffic.
Modeled strong operational processes and routines to drive profitable results.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Managed store scheduling needs, ensuring proper staffing coverage at all times.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Facilitated clear communication between employees and upper management through regular meetings and updates.
Implemented staff training programs focused on luxury service excellence, enhancing product knowledge.
Developed strong working relationships with staff, fostering a positive work environment.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Created and managed quotes and sales orders reflecting the wants of the customer and their client.

Urban Barn Furniture

11.2021 - 02.2023

Motivated the team to deliver on customer experience, obtain sales targets, meet store goals and merchandising standards
Assisted in the team development by setting expectations, keeping open lines of communication, delivering constructive feedback
Establish and communicate sales targets for the retail team
Displayed a focused approach to operational excellence and optimized management of 'controllables' such as labour, inventory and shrink
Managed opening and closing procedures, bank deposits and Day End reconciliations
Maintained positive customer relationships by assisting customers with tracking orders, shipping updates, exchanges/returns
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing sales and achievements of sales targets.
Rotated merchandise and displays to feature new products and promotions.
Assisted in recruiting, hiring and training of team members.
Scheduled employees for shifts, taking into account budget, customer traffic and employee strengths.
Managed Inventory.

Gap Inc

09.2017 - 05.2021

Supervised day-to-day operations to meet performance, quality and service expectations
Supervised operations staff and kept employees compliant with company policies and procedures
Mentored team members to enhance professional development and accountability in workplace.
Analyzed and reported on key performance metrics to senior management.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.verage with forecasted demands.
Developed strategy to increase sales and drive profits.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Monitored security to protect employees, customers and property.
Defined clear targets and objectives and communicated to other team members.
Performed regular compliance reviews and audits, identifying non-compliance issues.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Managed Inventory

Gap Inc

10.2012 - 09.2017

Helped store management meet standards of service and quality in daily operations.
Scheduled staff shifts to secure adequate coverage and productive workflows.
Responded to and resolved customer questions and concerns.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Built customer loyalty and retention by delivering excellent shopping experiences.
Managed order fulfillment and organization of online and promotional package orders.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Set clear goals for team members and assured accountability with positive reinforcement to change behaviors.
Provided expert guidance in operational organization, process execution and floor efficiency.
Managed efficient cash register operations.
Stocked, tagged and displayed merchandise as required.
Worked with floor team and managers to meet wide range of customer needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assisted customers with returns, refunds and resolving transaction issues.
Conducted inventory counts by adding each item in stock and documenting in computer system.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.