Susana Aguilar
Oakland
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
Work History
Residential Services Supervisor
Synergy Global Housing
05.2017 - 05.2024
- Supervised daily operations of residential services, ensuring adherence to quality standards.
- Developed training programs for staff, enhancing service delivery and operational efficiency.
- Implemented process improvements that reduced response times for resident inquiries.
- Coordinated cross-functional teams to streamline communication and service execution.
- Conducted performance evaluations, providing constructive feedback to foster professional growth.
- Oversaw inventory management, optimizing resource allocation across multiple properties.
- Coordinated with property management teams to ensure timely completion of all required tasks and inspections.
- Collaborated with vendors to negotiate contracts and secure the best pricing for goods and services needed for property upkeep.
- Trained new staff members to maintain a high-performing team of service professionals.
- Analyzed transportation data to identify trends and improve route planning accuracy.
- Developed contingency plans for potential disruptions in routing schedules due to weather or traffic conditions.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Mentored junior staff on best practices for routing and logistics management.
- Monitored vehicle maintenance schedules for a well-maintained fleet, reducing downtime and ensuring reliable deliveries.
- Optimized routing efficiency by analyzing and adjusting transportation routes to minimize costs and delivery times.
Service Coordinator
Oakwood Worldwide
01.2014 - 03.2017
- Oversaw documentation of service requests, ensuring accuracy and compliance with company policies.
- Managed vendor relationships to ensure timely delivery of services and support resources.
- Served as a primary point of contact for internal clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Coordinated and monitored service activities to confirm work met all requirements.
- Communicated with internal clients and service providers to provide updates on work progress.
- Prepared reports on service performance metrics and key indicators for management review.
- Developed effective improvement plans in alignment with goals and specifications.
Custome Protection Officer
Group 4 Security
06.2012 - 10.2012
- Monitored security systems and conducted regular patrols to ensure safety compliance.
- Responded swiftly to incidents, assessing situations and implementing appropriate actions.
- Maintained accurate logs of daily activities and incidents, ensuring clear communication across shifts.
- Demonstrated excellent decision-making skills under high-pressure situations, prioritizing client safety.
- Managed access control systems, ensuring only authorized personnel had access to restricted areas within facilities.
Assistant Warehouse Chief
United States Marine Corps
05.2005 - 11.2009
- Oversaw daily warehouse operations, ensuring adherence to safety protocols and efficiency standards.
- Managed inventory control processes, optimizing stock levels and reducing excess inventory.
- Led team of warehouse staff, providing training and guidance to improve performance and productivity.
- Coordinated logistics for inbound and outbound shipments, minimizing delays and improving delivery times.
- Conducted regular audits of warehouse practices, ensuring compliance with industry regulations and best practices.
- Established clear communication channels between staff members, promoting teamwork and efficient problem-solving strategies.
- Oversaw the handling of hazardous materials in compliance with industry regulations, ensuring proper storage procedures were followed at all times.
- Promoted a culture of accountability among staff members by setting clear expectations regarding performance and workplace conduct.
- Maintained thorough records of all incoming shipments, allowing for accurate tracking of stock levels and preventing shortages or overstocking issues.
- Led cross-functional teams in planning initiatives, aligning objectives with organizational goals.
- Demonstrated exceptional time management skills while working on multiple projects simultaneously without compromising quality or deadlines.
- Created detailed event reports, highlighting successes and learning points for future projects.
- Managed business report generation, recordkeeping and supply ordering.
- Customized supply ordering to match seasonal demand, ensuring availability of popular items and reducing excess stock.
Education
Associate of Arts - Business Administration
Heald College
CA10-2012
Associate of Arts - Criminal Justice
Heald College
CA01-2012
Skills
- Team management
- Work order management
- Staff scheduling
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Organizational skills
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Residential Services Supervisor
Synergy Global Housing
05.2017 - 05.2024
Service Coordinator
Oakwood Worldwide
01.2014 - 03.2017
Custome Protection Officer
Group 4 Security
06.2012 - 10.2012
Assistant Warehouse Chief
United States Marine Corps
05.2005 - 11.2009
Associate of Arts - Business Administration
Heald College
Associate of Arts - Criminal Justice
Heald College
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