Susan Wrinkle
Moorpark
Summary
Dedicated and versatile professional with a proactive attitude and the ability to learn quickly. . Strong problem-solving abilities and a proven track record of fostering strong relationships. Focused on supporting team success and achieving positive results.
Overview
32
32
years of professional experience
Work History
Life Skills Instructor
Ventura Adult and Career Education
Ventura
08.2022 - Current
- Collaborated with Ventura Sheriff's Department to develop curriculum aimed at reducing recidivism through targeted life skills education.
- Educated participants on healthy lifestyle choices to improve substance abuse management, anger control, peer and family relationships, and overall mental, social, and physical health.
- Monitored student progress and reported program outcomes to assess effectiveness and inform future curriculum adjustments.
Life Skills Instructor, Facilitating Adjunct Faculty Instructor
Rancho Santiago Community College District
Orange
06.2015 - Current
- Design and facilitate instruction on substance abuse to include addictive substances, physiology of addiction, co-occurring disorders, coping strategies, family systems, cognitive/behavior principles and relapse prevention
- Provided parenting classes on child development, problem solving strategies, effective communication, positive discipline, and child-centered activities.
- Evaluated student learning outcomes and participation levels to inform instructional strategies.
- Collaborated with faculty to develop curriculum and improve program effectiveness.
- Facilitated interactive discussions that promoted critical thinking and engagement among students.
- Fostered an inclusive environment that encouraged diverse perspectives in learning.
Health Educator Intern
Orange Coast College Student Health Center
Costa Mesa
02.2014 - 05.2014
- Managed incentive program for Kognito, an online training simulation, increasing student participation in training for supporting peers in psychological distress and LGBT and Veterans issues
- Coordinated table events on campus to promote health services and campaigns addressing mental health, sexual health, and anti-binge drinking, increasing awareness among students
- Collaborated with campus and county agencies to enhance campus health promotion events, fostering community engagement and resource sharing
- Provided leadership for student peer health educators
Case Manager Intern
Mental Health Association of Orange County
Santa Ana
09.2012 - 12.2012
- Conducted client intake interviews and counseling sessions to assess needs and provide tailored support
- Collaborated with community housing, employment, and medical resources to facilitate service referrals for clients
- Supported clients at homeless day program in Santa Ana, CA, promoting access to necessary resources
Special Education Teacher
New Vista School
Laguna Hills
04.2008 - 08.2011
- Curriculum development and facilitation of instruction for middle and high school students.
- Tracked and assessed student behavioral data to tailor positive behavior intervention strategies, enhancing student behavior and classroom environment.
- Supported students during community activities, such as field trips and job coaching, to improve social skills and foster independence.
Special Education Substitute Paraeducator
Orange County Department of Education
Costa Mesa
05.2007 - 03.2008
- Supported severely physically disabled students in developing life skills through community-based instructional outings and work programs.
- Assisted teachers in implementing individualized education plans for diverse learners.
- Supported classroom management by reinforcing positive behavior strategies among students.
- Collaborated with instructional staff to adapt lesson plans for special needs students.
Substitute Teacher
Long Beach Unified School District
Long Beach
10.2001 - 09.2003
- Delivered engaging lessons in diverse classrooms, adapting to different student needs and maintaining instructional continuity.
- Delivered engaging instruction across various subjects and grade levels.
- Managed classroom behavior to create a positive learning environment.
- Collaborated with teachers to align lesson plans with curriculum standards.
Student Teacher
Huntington Beach Unified School District
Huntington Beach
08.2002 - 01.2003
- Collaborated in lesson planning, assessment, and classroom management to enhance student engagement and learning outcomes.
- Developed lesson plans aligned with educational standards and student needs.
- Implemented classroom management strategies to foster a positive learning environment.
- Collaborated with teachers to create engaging instructional materials and activities.
Operations Manager
Experian
Orange
12.2000 - 06.2001
- Oversaw administration and implementation of process improvement initiatives, enhancing operational efficiency.
- Collaborating with sales, marketing and operations teams to assess, monitor and implement technological processing programs.
- Assembled project teams to update departmental processes and procedures, ensuring alignment with organizational goals.
- Developed an integrated process map document used as a guide for new organizational alignment.
- Collaborated with sales, marketing, and operations teams to assess and prioritize technological process needs, streamlining project execution.
Information Services Operations Manager
Federal Home Loan Bank
San Francisco
01.2000 - 11.2000
- Providing support and quality assurance for the Bank’s production computer operations, including production incident tracking, version control, change control, and Test LAN coordination.
- Monitored production interruptions, reported details to management, and recommended solutions to prevent future occurrences.
- Provided oversight of Information Technology policies, procedures and guidelines.
- Designed Access database to automate the Change Control process.
- Coordinated development of Test LAN infrastructure for application testing prior to production implementation, enhancing pre-launch reliability.
Manager, Client Services
Experian
Orange
04.1996 - 10.1999
- Supervising a team of 15 mainframe software analysts performing batch processing of consumer data accounting for $15 million and 1,300 programs annually.
- Collaborated with sales, marketing, testing and development to create new products and modify existing ones.
- Analyzed production processes to identify streamlining opportunities and recommended actionable implementation strategies.
- Conducted interviews and performance reviews, providing counseling to enhance employee development.
- Planned and coordinated product training for 50 Technical Sales Representatives.
- Liaised with legal department to address and resolve business compliance issues.
- Developed department guidelines for promotion to next pay grade.
Account Executive
Experian
Orange
01.1994 - 03.1996
- Managed sales territory of 45 credit financial institutions, generating $3 million in revenue.
- Guided Sales Support and Sales and Service Representatives in developing custom account strategies, enhancing customer service and sales opportunities.
- Created customized sales presentations and proposals.
- Led customer-training sessions to demonstrate features and benefits of products and services.
- Coordinated internal technical and service departments to create customer-focused solutions.
- Participated in industry trade shows and conferences to network and gather market insights.
Education
Master’s of Public Health - Health Promotion and Disease Prevention
California State University
Fullerton, CA08.2014
Multi-Subject California Teaching Credential - CLAD Emphasis
National University
Costa Mesa, CA01.2003
Bachelor of Arts (BA) - International Business
San Diego State University
San Diego, CA12.1993
Skills
- Group instruction
- Project management
- Effective communication
- Team collaboration
- Public speaking
- Relationship building
- Growth mindset
- Flexible and adaptive
- Community involvement
Timeline
Life Skills Instructor
Ventura Adult and Career Education
08.2022 - Current
Life Skills Instructor, Facilitating Adjunct Faculty Instructor
Rancho Santiago Community College District
06.2015 - Current
Health Educator Intern
Orange Coast College Student Health Center
02.2014 - 05.2014
Case Manager Intern
Mental Health Association of Orange County
09.2012 - 12.2012
Special Education Teacher
New Vista School
04.2008 - 08.2011
Special Education Substitute Paraeducator
Orange County Department of Education
05.2007 - 03.2008
Student Teacher
Huntington Beach Unified School District
08.2002 - 01.2003
Substitute Teacher
Long Beach Unified School District
10.2001 - 09.2003
Operations Manager
Experian
12.2000 - 06.2001
Information Services Operations Manager
Federal Home Loan Bank
01.2000 - 11.2000
Manager, Client Services
Experian
04.1996 - 10.1999
Account Executive
Experian
01.1994 - 03.1996
Master’s of Public Health - Health Promotion and Disease Prevention
California State University
Multi-Subject California Teaching Credential - CLAD Emphasis
National University
Bachelor of Arts (BA) - International Business
San Diego State University