Completed three full marathons
Enjoy playing badminton, tennis, and baseball
Enjoy trying new recipes
Susan Wong
Toronto
Summary
With 15+ years of corporate experience, I have transitioned into the mental health support field. Currently pursuing a Master's degree in Counselling and Psychology, I aim to secure a practicum position to apply and develop my therapeutic skills. My approach focuses on client-centered therapy, showcasing exceptional communication and listening abilities. Empathic, kind, and attentive to client needs, I excel at building strong therapeutic relationships. Known for my hardworking nature and resourcefulness, I quickly learn and adapt to new skills in any professional setting.
Overview
18
18
years of professional experience
Work History
Publications Coordinator
HOT DOCS
01.2010
- Company Overview: A not-for-profit organization that manages the Hot Docs Canadian International documentary film festival
- Reported to Director of Communications
- Managed critical path for three publications concurrently
- Worked closely with Copy Editor and Proofreader to prepare final content; collaborated with Design to create and approve design; coordinated with key staff to secure content; fact-checked content for accuracy; copy-edited and proofread page proofs for correct content and formatting; and liaised with printer
- Introduced new print production process that improved efficiency and overall quality of publications
- Completed publications two weeks in advance of schedule, reducing project costs by 15% and making resources available for other projects
- Found major quality assurance issue that affected a third of the publication at printer’s proof
- Implemented the edit, which helped to protect the integrity and professionalism of Hot Docs
- A not-for-profit organization that manages the Hot Docs Canadian International documentary film festival
Business Systems Analyst
Boston Scientific Company
07.2023 - Current
- Assessed business requirements to create focused solutions.
- Trained business personnel in use of systems.
- Developed comprehensive documentation to support end-users and facilitate future enhancements.
- Managed multiple projects simultaneously, consistently meeting deadlines while maintaining a high standard of quality workmanship.
Technical Writer
BOSTON SCIENTIFIC / BAYLIS MEDICAL COMPANY
10.2020 - Current
- Company Overview: Medical Device Manufacturer
- Reported to Technical Writing department manager
- Collaborated with Subject Matter Experts to draft and recreate documents for the Process Engineering department
- Assisted in planning, scheduling, and tracking documentation to meet project milestone dates
- Managed document versions, revisions, and releases
- Collaborated with a cross-functional team that included the R&D, Sterility, Regulatory, Production, Supply Chain, and Quality Assurance departments
- Routed documents for approval, and updated documents based on feedback from stakeholders
- Collaborated with the production, engineering, and training departments to determine training requirements
- Reviewed and edited documents for grammar, typos, and clarity, and ensuring adherence to style guide and template
- Used SharePoint, ETQ and Windchill document management systems to route documents for approval
- Used Visio to create process flowcharts, and Camtasia to create how-to videos
- Started this role during the pandemic and worked entirely remotely for the first year
- Took the initiative to identify and fill in the gaps for my training, and successfully met performance expectations
- Successful at developing and building rapport with peers
- Trained on-boarding Technical Writers and provide ongoing guidance to members of the team and to the department
- Successfully trained as Subject Matter Expert for new systems Windchill and MES for Integration
- Medical Device Manufacturer
Lead Technical Writer
ESTÉE LAUDER COMPANIES
09.2018 - 10.2020
- Company Overview: Global Cosmetic Manufacturer
- Reported to Operations Manager
- Revised and created Standard Operating Procedures (SOPs), Work Instructions, and Policies for the Operations division
- Interviewed Subject Matter Experts to gather information and to verify the accuracy of SOPs
- Worked with a cross-functional team that includes the R&D, Production, Supply Chain, Validation, Quality Control, and Quality Assurance departments
- Routed SOPs for approval, and implemented changes based on feedback from reviewers and approvers
- Controlled document versions and changes
- Reviewed and edited SOPs for grammar, typos and clarity, and ensuring adherence to corporate style guide and template
- Used SharePoint and OpenText Document Management System (DMS) to route SOPs
- Updated project master spreadsheet tracker and communicated with the executive team regarding the status of individual SOPs and the status of the project
- Reviewed resumes and interviewed candidates
- Promoted to Lead Technical Writer because demonstrated effective leadership skills
- Led a team of four technical writers
- Liaised between the executive team and the Technical Writing department
- Reported the progress and status of the project on an ongoing basis to the executive team
- Completed over 100 SOPs that varied in scope, complexity and length in a period of a year
- Completed three SOPs per week over a period of a year
- Created and maintained style guide for SOPs/Work Instructions/Policies
- Completed three critical SOPs for the High-Speed Foundation Line/Line 7 in an accelerated schedule (four days) to help the project meet validation requirements
- Strengthened the interview process by incorporating a test component to assess candidates, thus reducing the turnover rate
- Trained on-boarding Technical Writers and provided ongoing guidance to members of the team and to the department
- Global Cosmetic Manufacturer
Bids Analyst
OUTDOOR OUTFITS
11.2017 - 07.2018
- Company Overview: Manufacturer of apparels for government agencies
- Reported to Vice President
- Searched, obtained, and downloaded RFQs, RFPs, and RFIs from online
- Gathered specifications and coordinated with production to create samples to meet the requirements outlined in RFPs
- Prepared responses and coordinated all required documentation and information in a timely manner for submissions
- Worked with suppliers to source inventory and to get pricing
- Read RFQs, RFPs, and RFIs in English and French
- Followed up on the status of bids
- Updated Opportunities and status of RFPs in Salesforce
- Proofread and edited bids for clarity and content
- Manufacturer of apparels for government agencies
Editor
FREECODECAMP
07.2017 - 12.2017
- Company Overview: An open-source website that teaches web development courses
- Reported to President
- Review articles to ensure that they meet freeCodeCamp’s standards
- Edit and proofread all articles to ensure correct grammar, spelling, style, and content
- Simplify technical concepts and content and present them in a style that can be easily understood by a non-technical audience
- Communicate with contributing authors to resolve questions regarding content and feedback
- Reformat articles for a digital platform
- An open-source website that teaches web development courses
Copy Editor
ASPIRING WOMAN MAGAZINE
03.2017 - 11.2017
- Company Overview: Online women’s magazine
- Reported to Managing Editor
- Reviewed articles to ensure that they were written in accordance with the Aspiring Woman Style Guide
- Edited and proofread all articles so that they were free of spelling and grammatical mistakes
- Modified articles to improve formatting, consistency, style and accuracy
- Followed up with contributing writers about article feedback and major revisions
- Online women’s magazine
Marketing Project Manager
PURE FOODS MEAT SOLUTIONS
02.2017 - 05.2017
- Company Overview: Distributor of seasoned pork
- Reported to Vice President of Business Development and Sales
- Compiled information to appear on packaging; managed the approval process for labels; verified that the labels complied with government guidelines; proofread content on labels and checked content to ensure accurate information; worked with compositor to design labels
- Kept track of inventory; updated specification forms; created promotional material; prepared samples for presentations
- Tracked timelines and budget for the production of print material
- Streamlined the process for label approvals by developing and writing the guideline for the label approval process
- Designed, wrote, and edited all supporting documentation for approval process, which helped to ensure that labels met government standards and contained accurate information
- The tight deadline for the launch of 25 new products were met in part to this streamlined process
- Twenty-five new labels were developed and approved within a three-week period
- Found errors in the database for the ingredient listing and weights information for many of the new products and corrected them accordingly, helping to save over $30K in reprint and potential government fines
- Created, edited, and re-formatted presentations, process documents, and promotional material using Microsoft Word, Excel, and Power Point
- Distributor of seasoned pork
Production Coordinator
SCHOLASTIC CANADA
01.2014 - 01.2016
- Company Overview: Global publishing company specializing in the production and distribution of children’s fiction
- Reported to Director of Creative Services
- Developed and monitored the Print and Distribution budgets, and communicated budget issues to the executive team: Total budget for printing and distribution was over $1 million dollars
- Worked closely with VPs to determine the Reading Club monthly mail plan strategy and to resolve Reading Club issues
- Responsible for the production of print material, created schedules, conducted quality checks to ensure products met specification, and communicated project status
- Collaborated with staff, vendors, and printers
- Created purchase orders, processed invoices and collected quotes
- Provided options and recommendations for procurement initiative
- Worked closely with the Warehouse to ensure inventory was replenished in a timely manner
- Reviewed final pages to secure the integrity of the company’s reputation
- Ensured that files met printer specifications, were free of typographical and grammar errors, and contained accurate information
- Frequently resolved quality assurance issues with files, thus saving $1000s from reprints and lost revenue
- Global publishing company specializing in the production and distribution of children’s fiction
Project Manager
PEARSON EDUCATION
01.2010 - 01.2013
- Company Overview: Global publishing company that specializes in the development and production of educational print and digital content and products
- Reported to Director of School Production
- Managed up to ten projects concurrently, with budget of up to $400K
- Accountable for the production of print and digital products; resolved technical issues; collaborated with cross-functional team members; conducted quality checks to ensure ongoing success of the program; and communicated project status
- Collaborated with staff, freelancers, vendors, and printers
- Created purchase orders and processed invoices using SAP and negotiated pricing with vendors
- Wrote project scopes that outlined the scope, deadline, budget, resource allocation, and deliverables, which helped the project run effectively
- Managed concurrently two projects that spanned over two years
- Each project had a budget of $400K
- Successfully managed these projects and came under budget
- Led team in managing Pearson’s science textbook bid to the Ministry of Education in Newfoundland
- Deadline was non-negotiable, with the project timeline reduced to three months from one year
- Delivered project on time and on budget
- Collaborated with colleagues to produce new processes for new digital products during a period of major transition
- Helped identify gaps and suggested innovative solutions to managing and resolving defects in processes during team meetings
- Global publishing company that specializes in the development and production of educational print and digital content and products
Content Production Manager / Editor
NELSON EDUCATION LIMITED
01.2007 - 01.2009
- Company Overview: Global publishing company specializing in the development and production of content and products
- Reported to Director of Higher Education
- Managed the production process: hired Copy Editors and proofreaders, liaised with authors, and interfaced with vendors and printers
- Ensured that projects stayed on budget; proofread and reviewed page proofs for correct formatting and content
- Collaborated with design to create and approve designs and templates
- Managed 12 projects concurrently, with budgets of up to $20K
- Took over the production of an English reference book as it neared completion, where accurate content was critical
- Found and corrected major issues with spelling, formatting, and content two weeks prior to press date
- Saved over $20K worth of inventory and $10K in potential reprint changes
- Copy-edited back covers for textbooks, helping to uphold Nelson’s reputation as a leader in educational publishing by presenting clear and professional marketing content
- Collaborated to help streamline production’s workflow
- Wrote the procedural guidelines to reflect the new production process and quality standards
- Global publishing company specializing in the development and production of content and products
Education
Master of Arts - Counselling And Psychology
Yorkville University
Fredericton, NB05-2025
Technical Writing Certificate -
George Brown College
11.2017
Bachelor of Arts - East Asian Studies
McGill University
Montreal, PQ12-2000
Skills
- Manufacturing Execution System (MES)- Subject Matter Expert
- SAP
- Word - Intermediate level
- Excel
- Outlook
- Adobe Acrobat Suite
- Windchill Document Management System
Websites
Professional Development
- Toastmasters, Vice President of Public Relations, 09/01/16, 09/01/17
- Level 2.4 French at Alliance Française, Working towards Diplôme d'Études en Langue Française
Interests
Timeline
Business Systems Analyst
Boston Scientific Company
07.2023 - Current
Technical Writer
BOSTON SCIENTIFIC / BAYLIS MEDICAL COMPANY
10.2020 - Current
Lead Technical Writer
ESTÉE LAUDER COMPANIES
09.2018 - 10.2020
Bids Analyst
OUTDOOR OUTFITS
11.2017 - 07.2018
Editor
FREECODECAMP
07.2017 - 12.2017
Copy Editor
ASPIRING WOMAN MAGAZINE
03.2017 - 11.2017
Marketing Project Manager
PURE FOODS MEAT SOLUTIONS
02.2017 - 05.2017
Production Coordinator
SCHOLASTIC CANADA
01.2014 - 01.2016
Publications Coordinator
HOT DOCS
01.2010
Project Manager
PEARSON EDUCATION
01.2010 - 01.2013
Content Production Manager / Editor
NELSON EDUCATION LIMITED
01.2007 - 01.2009
Technical Writing Certificate -
George Brown College
Master of Arts - Counselling And Psychology
Yorkville University
Bachelor of Arts - East Asian Studies
McGill University
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