Susan Willis
Courtenay,BC
Summary
Motivated individual promoting well-rounded skill set including communication and task prioritization. Always ready and willing to pitch in and perform above expectations.
Overview
19
19
years of professional experience
Work History
Trading Services Representative
Re/Max Ocean Pacific Realty
Courtenay, British Columbia
07.2004 - 04.2023
- Identified potential sales opportunities through conversations with customers.
- Maintained confidentiality of sensitive information shared by customers during interactions.
- Answered customer inquiries and provided accurate information regarding services.
- Monitored incoming emails and responded promptly to all inquiries within established timeframes.
- Reviewed contracts for accuracy before submitting them for approval.
- Adhered to internal policies and regulations related to customer service operations.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Developed relationships with existing customers by providing excellent customer service.
Education
Real Estate Profession Education Courses
BC Financial Services Authority
Victoria, BC04-2023
Mandatory Courses
Vancouver Island Real Estate Board
Nanaimo, BC04-2023
Licensing & Registration Courses
UBC Saunder School of Business RE Division
Vancouver07-2004
Skills
- Excellent Communication
- Customer Service
- Computer Skills
- Price Quoting
- Technical knowledge
- Listening Skills
- Attention to Detail
- Progress Reporting
Affiliations
- exercise, drumming with the Courtenay Rec centre
- dog walking
- book club
- aqua fit exercise
volunteer work
- North Island Festival of performing arts
- Mammography clinc at hospital
- Comox Valley Healthcare Foundation golf tournament
- Weight watchers reception
References
References available upon request.
Timeline
Trading Services Representative
Re/Max Ocean Pacific Realty
07.2004 - 04.2023
Real Estate Profession Education Courses
BC Financial Services Authority
Mandatory Courses
Vancouver Island Real Estate Board
Licensing & Registration Courses
UBC Saunder School of Business RE Division
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