Susan Wen
Summary
Dynamic sales professional with over ten years of expertise in customer-centric roles across the Real Estate and Hospitality sectors. Recognized for the ability to intuitively understand clients' needs and provide expert advice, leading to optimal results. Proven track record of delivering impactful consultations and strategic recommendations while simultaneously prioritizing the client's best interests.
Overview
6
6
years of professional experience
Work History
Sales Representative
Fox Marin Associates Ltd.
05.2022 - 11.2023
- Oversaw the leasing division of residential properties, along with two colleagues, navigating challenges such as tight deadlines, lack of inventory, and increasing competition.
- Collaborated closely with landlords and managed a portfolio of residential properties, which included qualifying prospective tenants to secure a suitable candidate.
- Utilized strong negotiating techniques to close lease agreements, proactively addressing issues and anticipating potential concerns.
- Executed lease documentation from beginning to end, demonstrating a strong understanding of the Residential Tenancies Act, helping clients understand their rights and obligations.
- Cultivated relationships and personally converted 67 tenants and landlords within a 16-month period, which led to recurring clients and numerous referrals. This was the result of exceptional service and personalized follow-ups.
Sales Representative
RE/MAX All-Stars Benczik Kavanagh Real Estate Team
07.2020 - 04.2022
- Conducted daily consultations with clients, delivering personalized guidance that aligned with their unique needs and provided strategies in response to dynamic market conditions.
- Educated home buyers and sellers on the intricacies of property acquisition and disposition, and implemented personalized workshops and materials for comprehensive understanding, achieving a noteworthy 83% conversion rate.
- Assumed supervisory roles for new hires, providing tailored guidance on effective marketing and outreach strategies.
- Proactively marketed and networked on Instagram, LinkedIn, and TikTok, implementing creative content strategies that led to increased client engagement and conversion.
Sales Representative & Assistant
CBRE Canada
09.2019 - 07.2020
- Managed a high volume of daily inquiries and tour requests for two high-performing brokers, implementing an organized system for tracking inquiries to ensure effective communication.
- Drafted comprehensive listing agreements, data forms, waivers, and trade records daily, demonstrating meticulous attention to detail and ensuring accuracy and compliance with legal standards
- Created professional marketing material, including visually appealing flyers, impactful postcards, and targeted email campaigns, which resulted in enhanced property visibility, inquiries, and engagement.
- Conducted thorough property research, meticulously gathering listing details and data to formulate precise opinions of market value, and contributed to pricing strategies and the preparation of pitch presentations for prospective clients.
Reservation Sales Agent
The Hazelton Hotel
12.2017 - 09.2019
- Maximized efficiency in handling a high daily call volume, ensuring each guest received prompt attention and personalized experiences while also maintaining accuracy and applying sales techniques to boost conversion.
- Produced daily analyses of occupancy levels and room rates to determine the most effective pricing strategies, ensuring peak occupancy rates for increased revenue.
- Meticulously maintained customer relationship management systems by inputting personalized history, thus ensuring a personalized experience for all future stays.
Education
Bachelor of Commerce (Honours)
Toronto Metropolitan University
(Previously Ryerson) Toronto, ON 2017
Skills
- Sales Consultation
- Rental Management
- Client Account Management
- Customer Relationship Management
- Comparative Market Analysis
- Client Presentation Delivery
Languages
English
Chinese (Cantonese)
Chinese (Taishanese)
Timeline
Sales Representative
Fox Marin Associates Ltd.
05.2022 - 11.2023
Sales Representative
RE/MAX All-Stars Benczik Kavanagh Real Estate Team
07.2020 - 04.2022
Sales Representative & Assistant
CBRE Canada
09.2019 - 07.2020
Reservation Sales Agent
The Hazelton Hotel
12.2017 - 09.2019
Bachelor of Commerce (Honours)
Toronto Metropolitan University
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