Susan Wasser
Simi Valley
Summary
Dynamic professional with a proven track record in customer service and relationship management, notably as a Treatment Coordinator at Dougherty Orthodontics. Skilled in financial operations and attention to detail, I excel in enhancing patient satisfaction and driving case acceptance through effective communication and persuasive presentations. Driven to achieve results and foster positive experiences.
Experienced with managing cosmetic sales and staff, ensuring smooth daily operations. Utilizes strong leadership and organizational skills to meet and exceed sales targets. Track record of enhancing customer experiences through personalized consultations and product recommendations.
Overview
34
34
years of professional experience
Work History
Business Owner
High Bidder Auctions
01.2016 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Treatment Coordinator
Dougherty Orthodontics Children & Adolescents - Dr. Dougherty & Dr. Prero
08.2013 - 08.2015
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
Treatment Coordinator
Baum Orthodontics
08.2000 - 07.2013
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
District Manager
Merle Norman Cosmetics Inc
03.2007 - 08.2008
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Counter Manager
Clarins Cosmetics
09.1999 - 08.2000
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Organized sale events and created eye-catching product displays to attract customers to [Type] counter.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Achieved sales goals through effective communication and demonstration of products.
Counter Manager
Clinique Cosmetics
04.1992 - 08.1999
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
Sales Associate
H20 Plus
05.1991 - 03.1992
- Enhanced customer satisfaction by providing personalized skincare consultations and product recommendations.
- Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
- Examined merchandise and took inventory to identify items to be reordered and replenished.
- Delivered unprecedented service to clients through personalized consultations, making experience unique for each client.
- Demonstrated product application on clients using testers and samplings.
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
Timeline
Business Owner
High Bidder Auctions
01.2016 - Current
Treatment Coordinator
Dougherty Orthodontics Children & Adolescents - Dr. Dougherty & Dr. Prero
08.2013 - 08.2015
District Manager
Merle Norman Cosmetics Inc
03.2007 - 08.2008
Treatment Coordinator
Baum Orthodontics
08.2000 - 07.2013
Counter Manager
Clarins Cosmetics
09.1999 - 08.2000
Counter Manager
Clinique Cosmetics
04.1992 - 08.1999
Sales Associate
H20 Plus
05.1991 - 03.1992