Susan Teixeira
Langford,BC
Summary
HR professional with proven track record in optimizing HR operations and driving organizational success. Skilled in employee relations and performance management, ensuring high level of team productivity and satisfaction. Known for adaptability and reliability in dynamic work settings.
Overview
20
20
years of professional experience
Work History
Senior Human Resources Manager
Department of National Defence
06.2023 - 11.2024
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Managed complex HR projects, leading to increased organizational effectiveness and collaboration.
- Facilitated open forums between employees and management to foster trust-building dialogue and promote transparency.
- Mentored junior HR professionals on best practices within the field, contributing to their professional development journey as future leaders in the industry.
- Developed promotional paths and succession plans.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Evaluated HR policies and procedures regularly, making recommendations for continuous improvement opportunities.
- Developed tailored retention strategies for high-potential employees increasing loyalty commitment levels within the organization.
- Developed customized training modules to address skill gaps and improve workforce capabilities.
- Optimized performance management systems, ensuring alignment with corporate goals and objectives.
- Spearheaded diversity and inclusion strategies, resulting in a more inclusive workplace culture.
- Implemented succession planning processes, preparing the organization for future leadership transitions.
- Helped department leaders devise ways to fairly assess employee performance and develop improvement plans.
- Championed change management initiatives throughout the company, enabling smoother transitions during periods of growth or restructuring.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Processed employee claims involving performance issues and harassment.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Instructed senior leaders on appropriate employee corrective steps.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Created and implemented forward-thinking initiatives to improve employee engagement.
Senior Human Resources Manager
Department of National Defense
08.2019 - 06.2023
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
- Processed employee claims involving performance issues and harassment.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Championed employee wellness initiatives to improve job satisfaction and reduce absenteeism.
- Streamlined HR reporting processes, enabling more efficient analysis and decision-making with improved data management practices.
- Developed tailored training programs to enhance team skills and performance, addressing specific organizational needs.
- Increased employee satisfaction and engagement through creation and execution of targeted wellness and recognition programs.
- Improved organizational culture by initiating diversity and inclusion programs.
- Designed and executed leadership development programs, preparing high-potential employees for future management roles.
- Enhanced employee career paths through development of clear progression plans and continuous learning opportunities.
- Facilitated conflict resolution sessions, fostering positive work environment and maintaining high levels of staff morale.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Instructed senior leaders on appropriate employee corrective steps.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Reduced process gaps while supervising employees to achieve optimal productivity.
Human Resources Manager
Department of National Defense
07.2012 - 08.2019
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Updated HR database with new employee information, changes in benefits, and other details.
- Collaborated with management to identify staffing needs and develop workforce planning strategies, resulting in optimized personnel resources allocation.
- Facilitated the performance management process by providing ongoing feedback, administering evaluations, and coordinating professional development opportunities for employees.
- Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
- Enhanced employee relations by implementing effective communication strategies and conflict resolution techniques.
- Played a crucial role in the successful implementation of new HR technology systems by providing training and support to endusers.
- Collaborated with managers to identify and address employee relations issues.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Developed and implemented onboarding and orientation programs for new employees.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Completed human resource operational requirements by scheduling and assigning employees.
- Advocated for staff members, helping to identify and resolve conflicts.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Developed and monitored employee recognition programs.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
Human Resources Administrator
Department of National Defense
07.2009 - 07.2012
Human Resources Administrator
Department of National Defence
08.2004 - 07.2009
Education
High School Diploma -
Spectrum Secondary High School
Victoria, BCTourism And Hospitality Management
Camosun College
Victoria, BCSkills
- HR policies and procedures
- Diversity and inclusion
- Benefits administration
- Recordkeeping
- Microsoft office proficiency
- Staff management
- Benefits and compensation management
- Records management
- Performance appraisal
- Compensation and benefits
- Regulatory compliance
- Grievance handling and redressal
- Coaching and mentoring
- Teamwork and collaboration
- Problem-solving
Languages
English
Native or Bilingual
French
Professional Working
Additional Information
Current French Second Language Profile BBB tested March 2023
Timeline
Senior Human Resources Manager
Department of National Defence
06.2023 - 11.2024
Senior Human Resources Manager
Department of National Defense
08.2019 - 06.2023
Human Resources Manager
Department of National Defense
07.2012 - 08.2019
Human Resources Administrator
Department of National Defense
07.2009 - 07.2012
Human Resources Administrator
Department of National Defence
08.2004 - 07.2009
High School Diploma -
Spectrum Secondary High School
Tourism And Hospitality Management
Camosun College
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