Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Tardif

Welland,ON

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

27
27
years of professional experience

Work History

Educational Assistant

CSC Mon Avenir
02.2007 - Current
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Provided support to help students with special needs learn and grow.
  • Supported student learning objectives through personalized and small group assistance.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.

Call Center Representative

Canadian Tire Financial Services
01.1998 - 06.2008
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Cashier Team Lead

Minolta Tower
04.1996 - 09.1998
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.

Education

Autism And Behavioural Sciences

Mohawk College of Applied Arts And Technology
Hamilton, ON
04.2017

Aide Enseignante

Collège Boréal
Greater Sudbury, ON
04.2007

Construction Engineering Technician

Confederation College of Applied Arts And Technology
Thunder Bay, ON
04.1996

Film Production

Confederation College of Applied Arts And Technology
Thunder Bay, ON
04.1994

Skills

  • Social Perception
  • Time Management
  • Computer Proficiency and Microsoft Office
  • Engaging with Diverse Customers

Timeline

Educational Assistant

CSC Mon Avenir
02.2007 - Current

Call Center Representative

Canadian Tire Financial Services
01.1998 - 06.2008

Cashier Team Lead

Minolta Tower
04.1996 - 09.1998

Autism And Behavioural Sciences

Mohawk College of Applied Arts And Technology

Aide Enseignante

Collège Boréal

Construction Engineering Technician

Confederation College of Applied Arts And Technology

Film Production

Confederation College of Applied Arts And Technology

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Susan Tardif