Susan Tardif
Welland,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
Work History
Educational Assistant
CSC Mon Avenir
Toronto, ON
02.2007 - Current
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Provided support to help students with special needs learn and grow.
- Supported student learning objectives through personalized and small group assistance.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
Call Center Representative
Canadian Tire Financial Services
Welland, ON
01.1998 - 06.2008
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Cashier Team Lead
Minolta Tower
Niagara Falls, ON
04.1996 - 09.1998
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Education
Autism And Behavioural Sciences
Mohawk College of Applied Arts And Technology
Hamilton, ON04.2017
Aide Enseignante
Collège Boréal
Greater Sudbury, ON04.2007
Construction Engineering Technician
Confederation College of Applied Arts And Technology
Thunder Bay, ON04.1996
Film Production
Confederation College of Applied Arts And Technology
Thunder Bay, ON04.1994
Skills
- Social Perception
- Time Management
- Computer Proficiency and Microsoft Office
- Engaging with Diverse Customers
Timeline
Educational Assistant
CSC Mon Avenir
02.2007 - Current
Call Center Representative
Canadian Tire Financial Services
01.1998 - 06.2008
Cashier Team Lead
Minolta Tower
04.1996 - 09.1998
Autism And Behavioural Sciences
Mohawk College of Applied Arts And Technology
Aide Enseignante
Collège Boréal
Construction Engineering Technician
Confederation College of Applied Arts And Technology
Film Production
Confederation College of Applied Arts And Technology