Susan Sob
Kingston,ON
Summary
Dynamic Assistant Manager at A&W with proven expertise in team leadership and customer service. Enhanced customer satisfaction through effective problem-solving and conflict resolution. Skilled in financial accuracy and inventory management, achieving significant improvements in operational efficiency. Committed to fostering a positive work environment and mentoring staff for professional growth.
Overview
6
6
years of professional experience
Work History
Assistant Manager
A&W
11.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Supervisor
A&W
04.2021 - 10.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Baker
Tim Hortons
10.2020 - 03.2021
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Baker
Tim Hortons
08.2019 - 09.2020
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
Education
Post Graduate Diploma - International Business Management
St. Clair College of Applied Arts And Technology
Windsor, ON08-2020
Bachelors in Commerce - Finance And Taxation
Mar Elias College
India03-2018
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Employee scheduling
- Team building
Languages
English
Full Professional
Malayalam
Native or Bilingual
Timeline
Assistant Manager
A&W
11.2024 - Current
Supervisor
A&W
04.2021 - 10.2024
Baker
Tim Hortons
10.2020 - 03.2021
Baker
Tim Hortons
08.2019 - 09.2020
Post Graduate Diploma - International Business Management
St. Clair College of Applied Arts And Technology
Bachelors in Commerce - Finance And Taxation
Mar Elias College
Similar Profiles
FATIMA DIEMEFATIMA DIEME
Caisse et Cuisine at A&WCaisse et Cuisine at A&W
Yannik AbajianYannik Abajian
Line Cook at A&WLine Cook at A&W
Pawanpreet KaurPawanpreet Kaur
Cashier at A&WCashier at A&W
DIVYANSHU THAKURDIVYANSHU THAKUR
Counter Staff at A&WCounter Staff at A&W
Sheldon BuwakaSheldon Buwaka
Owner/CEO at Fine Finish Homes LtdOwner/CEO at Fine Finish Homes Ltd