Overview
Work History
Education
Timeline
Generic

Susan Situ

Toronto,ON

Overview

5
5
years of professional experience

Work History

Crew Member

Poke Guys
09.2023 - 01.2025
  • Mopping, washing dishes and keeping the store clean
  • Took orders, prepared meals, and collected payments.
  • Worked front counter and other areas.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Sales Associate

Sticker You
09.2022 - 01.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Cashier/Customer Service

Mary Browns
05.2022 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Cashier/Customer Service

Mary Browns
05.2021 - 08.2021
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Met customer service goals and exceeded customer expectations.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Busser

Sunset Grill
12.2019 - 03.2021
  • Overall cleaning of the store.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

Education

College certificate - pre-health Science

George Brown College
Toronto, ON
05-2025

High school -

Wexford Collegiate School for the Arts
Toronto, ON
06.2020

Timeline

Crew Member

Poke Guys
09.2023 - 01.2025

Sales Associate

Sticker You
09.2022 - 01.2024

Cashier/Customer Service

Mary Browns
05.2022 - 08.2022

Cashier/Customer Service

Mary Browns
05.2021 - 08.2021

Busser

Sunset Grill
12.2019 - 03.2021

High school -

Wexford Collegiate School for the Arts

College certificate - pre-health Science

George Brown College

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Susan Situ