Susan Shelton
Tillsonburg,ON
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
9
9
years of professional experience
Work History
Household Cleaner
Kristie Klassen
Tillsonburg, Ontario
01.2025 - Current
- Dusted furniture, fixtures and wall hangings to reduce allergens in the home.
- Swept, mopped and vacuumed floors to maintain a clean environment.
- Sanitized bathrooms by cleaning toilets, sinks, showers and bathtubs.
- Washed windows inside and out to keep views clear.
- Responded promptly to requests from homeowners regarding additional tasks.
- Provided detailed reports at the end of each shift about completed work activities.
Customer Service Cashier (Seasonal)
Coyles Country Store
, ON
10.2024 - 01.2025
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Provided excellent customer service by helping customers locate items they were looking for.
- Greeted customers and provided friendly customer service.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Supervisor
The Shoe Company
Stratford, Ontario
03.2022 - 08.2023
- Key holder: opening and closing of the store.
- Balancing tills, float, and paperwork for opening and closing.
- Sales
- Performed all managerial duties, including paperwork, meetings, and resolved customer complaints in a timely manner, ensuring customer satisfaction.
- Responded to customer questions regarding products, prices and availability.
- Collaborated with other departments to coordinate workflow processes between teams.
- Stock and inventory.
- Merchandising makeing the store look appealing for customers.
Home Daycare Provider
Susan Shelton
Stratford
04.2016 - 03.2022
- Observed children's behavior and development, reported any concerns to parents or guardians..
- Planned and implemented age-appropriate activities such as arts, crafts, music, games, outdoor play and educational lessons
- Assisted with potty training when needed.
- Provided nutritious snacks and meals according to established guidelines.
- Organized nap time routines including changing diapers and clothing when necessary.
Education
Diploma - Dental Assisting
Medix College
London, ON09-2016
High School Diploma -
Glendale High School
Tillsonburg, ON06-2000
Skills
- Customer service
- Excellent communication
- Hardworking, Professional and courteous
- Punctual, reliable, accountable,
- Comfortable in a fast-paced environment with an outstanding can-do attitude
- Solid workload planning and organizational skills
References
References available upon request.
Timeline
Household Cleaner
Kristie Klassen
01.2025 - Current
Customer Service Cashier (Seasonal)
Coyles Country Store
10.2024 - 01.2025
Supervisor
The Shoe Company
03.2022 - 08.2023
Home Daycare Provider
Susan Shelton
04.2016 - 03.2022
Diploma - Dental Assisting
Medix College
High School Diploma -
Glendale High School