Susan Shehadeh
Saint-Laurent
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Assistant Media Planner
Publicis Media
03.2020 - Current
- Contributed to new business pitches by conducting research and preparing compelling presentations for prospective clients.
- Managed multiple client accounts simultaneously, maintaining organization and prioritizing tasks effectively.
- Supported the development of creative briefs, ensuring alignment with overall media strategy and objectives.
- Prepared insightful competitor analyses, informing strategic decision-making for clients'' campaigns.
- Developed strong relationships with media vendors, fostering partnerships that benefited both clients and agency.
Office Customer Care - Personal assistant
Matt & Nat
08.2016 - 03.2020
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Coordinated events and functions with attention to detail ensuring successful execution.
Reservation Agent - Customer Contact Center
AIR CANADA
12.2013 - 07.2016
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Resolved various issues and discrepancies for customers.
- Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
- Handled billing information over phone.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
Store Manager
X2B SHOES
07.2007 - 12.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
Pharmacy Technician Assistant Certificate -
Shadd Business Center
01.2014
High School Diploma -
Lester B. Pearson
01.2007
Skills
- Campaign Management
- Digital Media Plans
- Organizational Skills
- Team Collaboration
- Customer Service
- Team Leadership
- Relationship Building
- Data Collection
Profile
Computer experience ;
MS Office (Word, Outlook), Casper Guide Res.
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Assistant Media Planner
Publicis Media
03.2020 - Current
Office Customer Care - Personal assistant
Matt & Nat
08.2016 - 03.2020
Reservation Agent - Customer Contact Center
AIR CANADA
12.2013 - 07.2016
Store Manager
X2B SHOES
07.2007 - 12.2013
Pharmacy Technician Assistant Certificate -
Shadd Business Center
High School Diploma -
Lester B. Pearson
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