Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
Generic

SUSAN Schwager

(Belleville) 17 South Wood Cres Belleville ON K8N 1X4,Ontario

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Lead Associate

HGS CANADA
09.2012 - Current
  • Handle customer inquiries and suggestions courteously and professionally.
  • Implemented feedback from quality assurance reviews to continuously refine skills and deliver excellent support.
  • Built rapport with clients through active listening, empathy, and understanding of their individual needs.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Part of the Cet team in Fido - de-escalate customers
  • problem solver for customers
  • Helped with new agents in Ojt
  • had some recommendations from OOP as to the way I handled a call
  • giving customers the best offers available for them

Education

Bachelor of Arts - Business

Loyalist College of Applied Arts And Technology
Belleville, ON
05.1986

High School Diploma -

Centennial High School
Belleville Ontario
09.1980

Skills

  • word perfect
  • excel ( its been a while using it)
  • Flexible and Adaptable
  • MS Office
  • Troubleshooting
  • Time Management
  • Calm Under Pressure
  • Support Services

Languages

English
Native or Bilingual

Hobbies

I enjoy Knitting and making my designs. I design clothing and make them. Also in my spare time, I love taking photos. 

Traveling is my hobby also as I have traveled to many countries already in the last 5 years. Next year my trip is to Italy , Greece, and Turkey 

Timeline

Lead Associate

HGS CANADA
09.2012 - Current

Bachelor of Arts - Business

Loyalist College of Applied Arts And Technology

High School Diploma -

Centennial High School

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SUSAN Schwager