Susan Sandoval Rojas
Ottawa,ON
Summary
Dynamic Grooming Salon Manager with proven expertise in customer relationship management and business development. Skilled in staff training and effective marketing strategies, driving business growth and enhancing client engagement.
Results- with a strong focus on marketing strategies and client engagement. Successful in fostering relationships and identifying growth opportunities, dedicated to enhancing customer satisfaction and business performance. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Grooming Salon Manager
Grooming Art
Ottawa, Ontario
05.2012 - Current
- Developed marketing strategies to enhance business visibility and customer engagement.
- Maintained relationships with existing clients by providing superior customer service.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
Legal Assistant
Grupo Monge
Costa rica, Alajuela
01.2011 - 04.2012
- Managed case files and organized legal documents for efficient retrieval.
- Ensured that all paperwork was properly filed according to established procedures.
busines administration
Quesos y mieles
costa rica, Alajuela
02.2008 - 12.2011
- Managed office supplies and maintained inventory for efficient operations.
- Processed customer transactions efficiently and accurately.
- Provided exceptional customer service to enhance shopping experience.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Short Curses - Livestock Farm Management
INAT
San Jose, Costa Rica10-2020
Diploma - Grooming
Latam
Costa Rica , San Jose02-2012
Computer Equipment Operator Technical - Computer Equipment Operator
INA
Costa Rica08-2010
High School Diploma -
Highschool Diploma
Costa Rica , Alajuela01-2010
Skills
- Customer relationship management
- Business development
- Inventory management
- Team leadership
- Pet grooming techniques
- Staff training and development
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Financial management
Languages
Spanish
Professional
english
Limited
Timeline
Grooming Salon Manager
Grooming Art
05.2012 - Current
Legal Assistant
Grupo Monge
01.2011 - 04.2012
busines administration
Quesos y mieles
02.2008 - 12.2011
Short Curses - Livestock Farm Management
INAT
Diploma - Grooming
Latam
Computer Equipment Operator Technical - Computer Equipment Operator
INA
High School Diploma -
Highschool Diploma