Susan Sandoval
Homeland
Summary
Results-driven General Manager known for strong leadership and business acumen. Expertise in team development, operational efficiency, and profitability enhancement. Committed to creating inclusive work environments while driving key performance indicators.
Overview
26
26
years of professional experience
Work History
General Manager
Gap Inc, Old Navy
04.2016 - Current
• Analyze results, identify opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators.
• Drive profitable sales through forecasting and scheduling.
• Manage store budget for daily operations in support of the Profit & Loss Statement.
• Build highly productive teams through sourcing, selecting and developing people through coaching and feedback.
• Teach and train to build capabilities and hold team accountable for performance.
• Lead the implementation and execution of all standard operating procedures and initiatives.
• Create an inclusive and positive working environment.
• Implement action plans to maximize efficiencies and productivity.
• Perform Service Leader duties.
• Represent the brand and understand the competitive landscape.
• Promote community involvement.
• Leverage an omni-channel approach to deliver a frictionless customer experience
• Ensure all compliance standards are met.
General Manager
Childrens Place Inc.
11.2008 - 04.2016
- Directed daily operations to enhance customer satisfaction and operational efficiency.
- Implemented strategic initiatives that increased store profitability and improved team performance.
- Mentored management staff, fostering leadership skills and promoting a collaborative work environment.
- Analyzed sales data to identify trends, driving inventory management decisions and optimizing product placement.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
General Manager
Charlotte Russe
03.2000 - 11.2008
- Directed daily operations to enhance customer satisfaction and operational efficiency.
- Implemented strategic initiatives that increased store profitability and improved team performance.
- Mentored management staff, fostering leadership skills and promoting a collaborative work environment.
- Analyzed sales data to identify trends, driving inventory management decisions and optimizing product placement.
- Evaluated operational processes regularly, identifying areas for improvement to enhance overall store performance.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
High School Diploma -
Perris High
Perris, CASkills
- Detail oriented and strong planning, time
- Management and prioritization skills
- 20 years of retail experience leading others
- Deliver results with multiple priorities
- Effectively communicate with customers and employees
- Maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs
- Work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays
- Travel as required
- Strong business acumen with the ability to apply it to meet business goals
Accomplishments
- Supervised team of 60 staff members.
- Delivered year after year Budgets Sales Goals
- Top 100 in Brand "Blue Sky Stores"
- Aligned to Payroll budget
- Achieved Loyalty Acquisition year after year
- Minimized Turnover
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
General Manager
Gap Inc, Old Navy
04.2016 - Current
General Manager
Childrens Place Inc.
11.2008 - 04.2016
General Manager
Charlotte Russe
03.2000 - 11.2008
High School Diploma -
Perris High