Susan Sanderson
Edmonton,AB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
46
46
years of professional experience
Work History
Customer Service Representative
DynaLIFE Medical Labs
6103 Currents Drive
10.2008 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Telephone Operator
Telus Communications
Edmonton, AB
04.1978 - 09.2008
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Handled customer complaints using strong engagement, research and issue-resolution skills.
Education
High School Diploma -
Queen Elizabeth High School
06.1978
Skills
- Complaint Resolution
- Product Knowledge
- Information Security
- Call Management
- Appointment Scheduling
- Active Listening
Timeline
Customer Service Representative
DynaLIFE Medical Labs
10.2008 - Current
Telephone Operator
Telus Communications
04.1978 - 09.2008
High School Diploma -
Queen Elizabeth High School