Susan Sanderson
Edmonton,AB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
46
46
years of professional experience
Work History
Customer Service Representative
DynaLIFE Medical Labs
10.2008 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Telephone Operator
Telus Communications
04.1978 - 09.2008
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Handled customer complaints using strong engagement, research and issue-resolution skills.
Education
High School Diploma -
Queen Elizabeth High School
06.1978
Skills
- Complaint Resolution
- Product Knowledge
- Information Security
- Call Management
- Appointment Scheduling
- Active Listening
Timeline
Customer Service Representative
DynaLIFE Medical Labs
10.2008 - Current
Telephone Operator
Telus Communications
04.1978 - 09.2008
High School Diploma -
Queen Elizabeth High School
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