Susan Said

(519)-663-2971

• Schedule and confirm appointments
• Manage calendar to ensure efficient clinic flow
• Maintain and update confidential patient records in compliance to PHIPA regulations
• Coordinate referrals, diagnostic tests, and followup care with external and internal providers and specialists
• Utilize electronic health record systems for accurate patient data entry and documentation
• Answer clinic phone calls and respond to patients inquires, providing professional and helpful communication between patients, physicians and staff
• Ensure a welcoming and supportive work environment by providing great customer service in fast pace work environments

(519)-673-0680

• Worked as a Crew trainer, mentoring and training new crew members in specified areas of the store
• The leadership role consisted of teaching safety and security principles and procedures in the production areas and service areas
• Prepared new members of the store to be beneficial members of the team and shadowed new crew members
• Operating the floor alone at times, responding to customer inquires and concerns while running a quick paced work flow