Susanna Ruzic
Vancouver,BC
Summary
Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in friendly customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Attendant
BC Ferries
04.2023 - Current
- Enhanced customer satisfaction by consistently providing prompt and courteous service.
- Contributed to a positive work environment by collaborating with colleagues in addressing challenging situations as a cohesive team.
- Participated in ongoing training sessions to become marine safety certified
Bookstore Clerk
People's Coop Bookstore
11.2020 - Current
- Delivered highest level of customer service by greeting, communicating and assisting customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Concession Attendant
Canucks Entertainment
11.2019 - Current
- Processed customer payments
- Assisted with stocking and clean up duties
- Enhanced customer satisfaction by providing efficient and friendly service at the concession stand.
Usher Volunteer
Vancity Theatre
02.2019 - Current
- Greeted and collected tickets of patrons at events.
- Assisted patrons with seating by giving directions and lighting paths.
Education
Bachelor of Arts - Education
UBC
Vancouver, BC04.1992
Skills
- Problem Solving
- Customer Service
Certification
Serving it Right
Timeline
Customer Service Attendant
BC Ferries
04.2023 - Current
Bookstore Clerk
People's Coop Bookstore
11.2020 - Current
Concession Attendant
Canucks Entertainment
11.2019 - Current
Usher Volunteer
Vancity Theatre
02.2019 - Current
Bachelor of Arts - Education
UBC
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