Summary

Overview

Work History

Education

Skills

Awards

Languages

Timeline

Susan Roman

Gardena

Summary

Energetic and empathetic individual with natural ability to connect with and support clients. Possesses solid understanding of client assessment and resource coordination, coupled with strong communication and organizational skills. Committed to making positive impact by effectively managing cases to improve client outcomes.

Overview

years of professional experience

Work History

Case Manager

CorrectiveSolutions

08.2024 - Current

Coordinated client assessments to determine appropriate intervention strategies and resources.
Developed individualized service plans based on client needs and goals.
Monitored client progress, ensuring adherence to treatment protocols and timelines.
Facilitated communication between clients, service providers, and community resources.
Provided leadership, guidance and support to staff members.
Analyzed case outcomes to identify trends and areas for improvement, driving continuous service enhancement.
Trained new case managers, raising team's overall competency and service delivery standards.
Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Monitored clients' progress and tracked client services to provide crisis interventions.
Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.

Cashier/Customer Service/Stocker

Walmart

08.2022 - Current

Adapted to the leadership role when guidance was needed for stability and there was none present.
Operated cash register and accurately processed payments, returns, and exchanges
Built and maintained positive working relationships with co-workers
Demonstrated excellent customer service skills while interacting with customers in a friendly manner
Accurately processed customer payments using cash, credit cards, and checks.
Helped restock shelves when necessary to maintain an organized display area.
Developed strong customer service skills by providing efficient and accurate service.
Managed large amounts of cash accurately during busy hours in a fast-paced environment.
Handled customer complaints and inquiries in a courteous and efficient manner.
Utilized problem-solving skills to effectively handle difficult situations.
Assisted customers with locating items throughout the store when needed.
Assisted with training and mentoring new team members.
Supported other departments within the store by providing assistance when needed.
Processed returns and exchanges quickly while ensuring accuracy of store inventory records.
Identified fraudulent activities such as counterfeit currency or stolen credit cards.
Cashier/Customer Service/Stocker (40hrs per week)

Intern

LA County Probation- Centinela Area Office

01.2024 - 05.2024

Met with probationers and received their signatures for monthly check-ins
Conducted desertions on cases where the probationers failed to report
Filed paperwork
Used the APES tab to view the probationer's requirements/information
Called probationers to set their next appointment date
Exposed to personal information (such as address, social security, and offenses) and adhered to the integrity of their privacy
Chronicled meeting/phone calls of every interaction with a probationer in the system
Intern (10 hrs per week)

Cashier/Cook

Lousianas Fried Chicken

02.2022 - 08.2022

Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
Counted cash drawers at beginning of shifts to verify correct amounts.
Followed all safety protocols while handling money.
Arranged and restocked displays and merchandise racks to maintain store appearance.
Delivered customer service by greeting customers and answering any store inquiries.
Reconciled daily sales reports at the end of each shift to verify accuracy of transactions.
Tracked inventory levels accurately to ensure adequate stock is available for sale.
Maintained cleanliness and organization of kitchen equipment, appliances, and utensils.
Demonstrated ability to work quickly and accurately in high-pressure environments while simultaneously performing cashier duties.
Single-handedly ran the business myself and ensured customers were charged accurately and received their food above satisfactory conditions.
Washed and sanitized hands throughout shift, promoting food safety and health requirements.
Stored and rotated food products properly, maintaining freshness.
Monitored food items, maintaining minimum guidelines for temperature, taste, and quality.
Strictly adhered to health regulations regarding food storage temperatures, handling procedures.
Provided excellent customer service by responding promptly to inquiries from guests or other departments.
Handled cash transactions efficiently; ensuring accuracy when processing payments from customers.
Cashier/Cook (15hrs per week)

Education

Bachelors - Criminal Justice, Forensics

California State University, Long Beach

07.2024

GED - undefined

Gardena High School

06.2020