Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
Generic

Susan Roman

Gardena

Summary

Energetic and empathetic individual with natural ability to connect with and support clients. Possesses solid understanding of client assessment and resource coordination, coupled with strong communication and organizational skills. Committed to making positive impact by effectively managing cases to improve client outcomes.

Overview

4
4
years of professional experience

Work History

Case Manager

CorrectiveSolutions
08.2024 - Current
  • Coordinated client assessments to determine appropriate intervention strategies and resources.
  • Developed individualized service plans based on client needs and goals.
  • Monitored client progress, ensuring adherence to treatment protocols and timelines.
  • Facilitated communication between clients, service providers, and community resources.
  • Provided leadership, guidance and support to staff members.
  • Analyzed case outcomes to identify trends and areas for improvement, driving continuous service enhancement.
  • Trained new case managers, raising team's overall competency and service delivery standards.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.

Cashier/Customer Service/Stocker

Walmart
08.2022 - Current
  • Adapted to the leadership role when guidance was needed for stability and there was none present.
  • Operated cash register and accurately processed payments, returns, and exchanges
  • Built and maintained positive working relationships with co-workers
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner
  • Accurately processed customer payments using cash, credit cards, and checks.
  • Helped restock shelves when necessary to maintain an organized display area.
  • Developed strong customer service skills by providing efficient and accurate service.
  • Managed large amounts of cash accurately during busy hours in a fast-paced environment.
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Utilized problem-solving skills to effectively handle difficult situations.
  • Assisted customers with locating items throughout the store when needed.
  • Assisted with training and mentoring new team members.
  • Supported other departments within the store by providing assistance when needed.
  • Processed returns and exchanges quickly while ensuring accuracy of store inventory records.
  • Identified fraudulent activities such as counterfeit currency or stolen credit cards.
  • Cashier/Customer Service/Stocker (40hrs per week)

Intern

LA County Probation- Centinela Area Office
01.2024 - 05.2024
  • Met with probationers and received their signatures for monthly check-ins
  • Conducted desertions on cases where the probationers failed to report
  • Filed paperwork
  • Used the APES tab to view the probationer's requirements/information
  • Called probationers to set their next appointment date
  • Exposed to personal information (such as address, social security, and offenses) and adhered to the integrity of their privacy
  • Chronicled meeting/phone calls of every interaction with a probationer in the system
  • Intern (10 hrs per week)

Cashier/Cook

Lousianas Fried Chicken
02.2022 - 08.2022
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
  • Counted cash drawers at beginning of shifts to verify correct amounts.
  • Followed all safety protocols while handling money.
  • Arranged and restocked displays and merchandise racks to maintain store appearance.
  • Delivered customer service by greeting customers and answering any store inquiries.
  • Reconciled daily sales reports at the end of each shift to verify accuracy of transactions.
  • Tracked inventory levels accurately to ensure adequate stock is available for sale.
  • Maintained cleanliness and organization of kitchen equipment, appliances, and utensils.
  • Demonstrated ability to work quickly and accurately in high-pressure environments while simultaneously performing cashier duties.
  • Single-handedly ran the business myself and ensured customers were charged accurately and received their food above satisfactory conditions.
  • Washed and sanitized hands throughout shift, promoting food safety and health requirements.
  • Stored and rotated food products properly, maintaining freshness.
  • Monitored food items, maintaining minimum guidelines for temperature, taste, and quality.
  • Strictly adhered to health regulations regarding food storage temperatures, handling procedures.
  • Provided excellent customer service by responding promptly to inquiries from guests or other departments.
  • Handled cash transactions efficiently; ensuring accuracy when processing payments from customers.
  • Cashier/Cook (15hrs per week)

Education

Bachelors - Criminal Justice, Forensics

California State University, Long Beach
07.2024

GED - undefined

Gardena High School
06.2020

Skills

  • Stocking and Replenishing
  • Pallet Jack Operation
  • Hand Truck Operation
  • Credit and Cash Transactions
  • Food Safety Standards
  • Time Management
  • Cash Drawer Management
  • Staff Training
  • Till Counting
  • Cash Handling
  • Stocking Shelves
  • Customer Satisfaction
  • Bilingual (English and Spanish)
  • Read/write in English and Spanish
  • Problem-solving
  • Case management
  • Time management
  • Case documentation
  • Organization and multitasking
  • Documentation and reporting
  • Decision-making
  • Conflict resolution
  • Email and telephone etiquette
  • Critical thinking

Awards

County of Los Angeles: College Internship Program Culmination Award, President’s Honor List award- CSULB

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Case Manager

CorrectiveSolutions
08.2024 - Current

Intern

LA County Probation- Centinela Area Office
01.2024 - 05.2024

Cashier/Customer Service/Stocker

Walmart
08.2022 - Current

Cashier/Cook

Lousianas Fried Chicken
02.2022 - 08.2022

GED - undefined

Gardena High School

Bachelors - Criminal Justice, Forensics

California State University, Long Beach

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Susan Roman