Summary
Overview
Work History
Education
Skills
Timeline
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Susan Robertson

Stockton

Summary

Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.

Overview

13
13
years of professional experience

Work History

Caregiver

IHSS Adult Services Program
01.2016 - 07.2023
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Customer Service Representative

Kmart, Sears Holding
03.2010 - 05.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Venture High
Danville, CA
05.2002

Skills

  • Records Maintenance
  • Companionship and Emotional Support
  • Meal Planning and Preparation
  • Time Management
  • Patient Care
  • Client Requirements
  • Hoyer Lifting Equipment
  • Patient Assessments
  • Clean Living Spaces
  • Medical Reminders
  • Progressive Care
  • Housekeeping

Timeline

Caregiver

IHSS Adult Services Program
01.2016 - 07.2023

Customer Service Representative

Kmart, Sears Holding
03.2010 - 05.2015

High School Diploma -

Venture High

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Susan Robertson