Susan Roberts
Summary
Dynamic customer service professional with over 18 years at Toys R Us Canada, excelling in enhancing customer experiences and achieving sales targets. Proven ability in problem-solving and teamwork, complemented by expertise in inventory management and effective communication. Recognized for improving customer satisfaction and fostering repeat business through exceptional service.
Overview
18
18
years of professional experience
Work History
Sales Associate
Toys R Us Canada
04.2007 - Current
- Assisted customers in product selection, enhancing overall shopping experience.
- Executed daily inventory management, ensuring stock availability and organization.
- Maintained knowledge of store promotions and product features to inform customers effectively.
- Collaborated with team members to achieve sales targets and improve store performance.
- Working knowledge of the AS400 system.
- Customer service representative for the online chat system on website with order and product information via chat.
- Customer service via phone communication with customers with product and purchasing information.
- Have been at company for 18+ years before company location closure.
Dishwasher/Prep Cook
Manhattan Point
05.2007 - 12.2008
- Operated commercial dishwashing equipment to maintain cleanliness and efficiency in kitchen operations.
- Ensured adherence to health and safety regulations during all dishwashing activities.
- Collaborated with kitchen staff to streamline workflow and minimize downtime during peak hours.
- Assisted in organizing dishware and utensils for optimal accessibility and efficiency.
- Monitored inventory levels of cleaning supplies, notifying management when stock needed replenishment.
- Trained new team members on proper sanitation practices and equipment usage protocols.
- Implemented improved cleaning techniques that enhanced overall dishwashing efficiency in the kitchen area.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
Customer Service
Marusa Marketing
02.2007 - 03.2007
- Provided exceptional customer service, addressing guest inquiries promptly and professionally.
- Improved customer service ratings by addressing concerns promptly and professionally.
- Increased repeat business through exceptional customer service and
- Computer programs and phone communication skills to help customers with cell phone plans with Sprint.
Education
Mico Computer Office Administration - Office Skills And Customer Service
Robertson College
Winnipeg, MB06.2002
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Verbal/written communication
- Client service
Languages
English
Professional Working
Timeline
Dishwasher/Prep Cook
Manhattan Point
05.2007 - 12.2008
Sales Associate
Toys R Us Canada
04.2007 - Current
Customer Service
Marusa Marketing
02.2007 - 03.2007
Mico Computer Office Administration - Office Skills And Customer Service
Robertson College
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