Susan Rivadeneira
Claremont
Summary
Dedicated Family Service Counselor at Rose Hills Memorial Park & Mortuary, skilled in advanced arrangements and casket purchasing. Enhanced family satisfaction through exceptional service and multicultural awareness, consistently exceeding client expectations. Proven expertise in memorial planning and burial coordination, ensuring compliance with legal requirements while providing compassionate support during difficult times.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Family Service Counselor
Rose Hills Memorial Park & Mortuary
01.1995 - 04.2025
- Maintained detailed case documentation for accurate record-keeping purposes while adhering to confidentiality standards and ethical practices.
- Helped clients select caskets, markers and memorial options.
- Assisted with advanced arrangements for individuals and couples.
- Coordinated paperwork and required records to meet all business and legal requirements.
- Enhanced overall family satisfaction by providing attentive client service, consistently exceeding expectations through individualized care and support.
- Supported families on day of interment to resolve any problems and answer questions.
Education
Associate of Arts - Merchandising
Fashion Institute of Design & Merchandising
Los Angeles, CA06-1979
Skills
- Sales expertise
- Family planning counselor
- Preneed arrangements
- Casket purchasing
- Advanced arrangements
- Cremation urns
- Memorial planning
- Burial coordination
- Burial planning
- Cremation processes
- Marker customization
- Family services
- Multicultural awareness
Certification
Health and life insurance license
money laundering certificate
Languages
Spanish
Native or Bilingual
Timeline
Family Service Counselor
Rose Hills Memorial Park & Mortuary
01.1995 - 04.2025
Associate of Arts - Merchandising
Fashion Institute of Design & Merchandising
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