Summary
Overview
Work History
Education
Skills
Timeline
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Susan Reid

Lewisporte,NL

Summary

Hardworking employee enthusiastic about learning new and challenging different careers. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.


Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Owner/Operator

The Restaurant In The Mall
04.2014 - 01.2023
  • Managed day-to-day business operations
  • Daily interaction with the public
  • Maintained and updated social media
  • Managed payroll, daily deposits, and cost controls.
  • Supervised daily activities of restaurant and 8-10 employees.
  • Recruited, hired, and trained staff to fill vacancies.
  • Planned and executed strategies to increase customer loyalty and retention.
  • Kept restaurant compliant with health codes, sanitation requirements and license regulations.
  • Developed unique events and special promotions to drive sales.
  • Oversaw food preparation and monitored safety protocols.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained and monitored and ordered food stock and dry goods.
  • Ran daily errands to ensure productive flow of operations.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Customer Service

Del's Music Ltd.
01.2011 - 03.2014
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Daily maintenance and upkeep of shop location.

Executive Legal Assistant

Hustwick Hodgson & Payne, Beresh DePoe Cunningham
09.2007 - 05.2009
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Worked alongside attorneys, administrative assistants, and fellow legal assistants on cases and legal processes.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Scheduled appointments, court appearances, and depositions for busy law firm.

Court Transcriptionist

Provincial Court
09.2008 - 01.2009
  • Reviewed and transcribed court proceedings and corrected material for spelling, grammar, and clarity.
  • Followed specific guidelines and style rules to meet requirements and maintain consistency.
  • Reviewed completed reports for proper formatting, grammar, and sentence structure.
  • Verified accuracy of transcribed material prior to finalization.

Education

Bachelor of Arts - English & Sociology

Memorial University of Newfoundland
St John’s, NL
12.2006

Certificate - Criminology

Memorial University of Newfoundland
St John’s, NL
12.2006

Skills

  • Daily maintenance of operations such as bank runs, grocery runs as well as other errands performed daily
  • Small Business Operations such as paying bills, ordering stock and supplies, staff scheduling etc
  • Staff leadership & management
  • Interaction and genuine engagement with customers
  • Maintain strong relationships with co-workers
  • Maintain social media presence to attract customers

Timeline

Owner/Operator

The Restaurant In The Mall
04.2014 - 01.2023

Customer Service

Del's Music Ltd.
01.2011 - 03.2014

Court Transcriptionist

Provincial Court
09.2008 - 01.2009

Executive Legal Assistant

Hustwick Hodgson & Payne, Beresh DePoe Cunningham
09.2007 - 05.2009

Bachelor of Arts - English & Sociology

Memorial University of Newfoundland

Certificate - Criminology

Memorial University of Newfoundland

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Susan Reid