Keshika Thevar
Calgary,AB
Summary
Dynamic and collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture, with over 10 years of experience in the retail industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
11
11
years of professional experience
Work History
Lunch Supervisor
CBE
10.2023 - Current
- Improved student behavior by implementing structured and engaging activities.
- Aided Grade 5 students in achieving academic goals by assisting in Math, and Literacy.
- Ensured student safety through vigilant supervision and adherence to school policies.
- Promoted healthy eating habits among students by providing education on nutritious meal choices.
- Collaborated with other staff members to create a positive and welcoming atmosphere during lunch periods.
- Resolved conflicts between students effectively, fostering an inclusive environment for all.
- Assisted children with special needs, ensuring their comfort and satisfaction during lunchtime.
- Provided first aid care as needed, demonstrating quick response times and appropriate medical assistance.
- Supervised outdoor play areas during breaks, maintaining order while promoting physical activity among students.
- Developed strong relationships with students, establishing trust and rapport that contributed to a positive dining experience.
- Worked closely with administrators to identify areas of improvement within the lunch program, implementing necessary changes for better results.
Manager on Duty
Lindt & Sprungli
10.2020 - 10.2021
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions such as product knowledge and MICROS.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Maintained merchandising and visual standards.
- Handled corporate gifting of over $2000/month.
- Composed daily task/break schedules.
- Processed shipments in timely manner and input shipment information to Excel.
- Supported employees in meeting daily goal expectations.
- Carried out store opening and closing procedures as well as cash deposits.
Key Holder Leader
Hallmark Crossiron Mills
08.2017 - 05.2019
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and product knowledge
- Answered questions about store policies and concerns to support positive customer experiences
- Kept orderly and accurate accounting records by monitoring sales documentation
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
- Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage
- Carried out store closing and opening tasks on
register as well as paper work.
Key Holder
Justice Crossiron Mills
10.2014 - 02.2017
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging product
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance
- Oversaw store operations by counting cash drawers, reviewing equipment to ensure functioning and providing leadership
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service
- Created financial reports and documentation for review by store management staff
- Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures
- Marked-down clearance items and relocated merchandise to proper store areas
- Assisted customers by answering questions and fulfilling requests
- Returned change and currency and processed debit and credit card payments with 100% accuracy rate
Brand Representative
Brooks Brothers Factory Outlet
09.2013 - 04.2014
- Provided customer service using extensive knowledge of different types of luxury fabrics and suit fits (male and female)
- Organized and replenished merchandise to keep necessary levels for sales demand
- Communicated product value, quality and style to educate and entice potential customers
- Rang up customers by processing cash and credit payments to complete sales goals
- Completed quarterly forecasting and monthly financial reviews
- Drafted engaging, accurate and effective press releases
- Crafted personal “Thank You“ notes for each customer that was personally assisted
- Worked together with peers in completing merchandising tasks
Education
Bachelor of Science - Psychology
University of Calgary
Calgary, AB09.2013
High School Diploma -
William Aberhart High School
Calgary, AB06.2013
Skills
- Dependable and trust worthy
- Punctual
- Responsible and considerate of others
- Interpersonal skill: able to work in team environment
- Strong verbal communication
- Organized
- Active and thorough listener
- Proficient in Microsoft including Excel and PowerPoint
- Self-motivated
- Leadership
- Time management
- Adaptable
- Strong problem solving skills
- Bilingual
Additional Information
Volunteer experience :
Peter Lougheed Center: Pediatrics Unit since 2013
Spartan Race Canada since 2016
Languages
English
Native or Bilingual
Timeline
Lunch Supervisor
CBE
10.2023 - Current
Manager on Duty
Lindt & Sprungli
10.2020 - 10.2021
Key Holder Leader
Hallmark Crossiron Mills
08.2017 - 05.2019
Key Holder
Justice Crossiron Mills
10.2014 - 02.2017
Brand Representative
Brooks Brothers Factory Outlet
09.2013 - 04.2014
Bachelor of Science - Psychology
University of Calgary
High School Diploma -
William Aberhart High School
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