Susan Reed
Modesto
Summary
Dynamic customer service professional with extensive experience at The Reed Family Companies, adept at resolving complex issues and enhancing client satisfaction. Proven track record in processing lien releases and managing customer accounts efficiently. Strong communicator with a commitment to service excellence and a keen eye for detail in financial transactions.
Professional with solid experience in customer support, adept at resolving inquiries efficiently and enhancing customer satisfaction. Known for strong team collaboration and adaptability to changing needs, consistently delivering reliable results. Skilled in communication, problem-solving, and multi-tasking, with focus on meeting and exceeding performance goals. Recognized for positive attitude and effective interaction with diverse customers.
Overview
18
18
years of professional experience
Work History
Inbound Customer Service Representative
The Reed Family Companies
10.2019 - 03.2025
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Met customer call guidelines for service levels, handle time and productivity.
- Identified and resolved discrepancies and errors in customer accounts.
- Handled cash applications. Applying payments to accounts.
- Handling daily deposits for 2 companies.
- Calling customers on account discrepancies.
- Applying credits or applying over payments.
Preliminary Notice and Lien Release Specialist
The Reed Family Companies
10.2019 - 03.2025
Researched job addresses to complete and send a preliminary notice on new jobs. For payment protection.
Provided all 4 basic California lien releases per customer requests usually within the same day.
Lien Release Specialist
United Site Services Inc
04.2013 - 07.2019
Processed lien releases per customer for payment.
Provide lien releases per general contractors requests for subcontractors for payment.
Provided releases monthly for customers for payments.
Lien Release Specialist/ Preliminary Notice
United Site Services Inc
03.2007 - 12.2012
Provided lien releases across the USA in many states daily.
Provided information for jobs to send to Caprenos to complete the preliminary notice process.
Education
High School Diploma -
Thomas Downey High School
Modesto, CASkills
- Completed daily deposits
- Applied payments to customer accounts
- Called customers to apply credits or ask if they want a refund
- Completed daily lien releases for payments per customers needs
- Completed preliminary notices per customers new jobs
- Explaining the preliminary process to customers when they called and received a notice
- Called customers to receive job addresses to complete a preliminary notice
- Customer Service in any way I can help
- Handling credit payments via email or phone
- Covered for receptionist, answering calls and transferring calls
- Checking in new persons on the floor
- Ordering supplies for my office
- Ordering lunch for meetings
- Efficient in Excel, Word and Microsoft email
Timeline
Inbound Customer Service Representative
The Reed Family Companies
10.2019 - 03.2025
Preliminary Notice and Lien Release Specialist
The Reed Family Companies
10.2019 - 03.2025
Lien Release Specialist
United Site Services Inc
04.2013 - 07.2019
Lien Release Specialist/ Preliminary Notice
United Site Services Inc
03.2007 - 12.2012
High School Diploma -
Thomas Downey High School