Overview
Work History
Timeline
RegisteredNurse
Susan Raynes

Susan Raynes

Saint John,New Brunswick

Overview

25
25
years of professional experience
1
1

Food SAFTEY handler certificate

1
1

NBCC certificate completion of course

1
1

Cpr/firstaid

Work History

Cleaner - Entrepreneur

Private Clients
Saint John, New Brunswick
01.2000 - Current
  • Provided personalized cleaning services for residential clients.
  • Developed customized cleaning plans based on client needs and preferences.
  • Established and maintained strong relationships with clients to ensure satisfaction.
  • Managed scheduling and logistics for multiple cleaning appointments.
  • Utilized eco-friendly cleaning products as clients requested.
  • Handled billing and invoicing for services rendered.
  • Maintained confidentiality and respect for clients’ privacy within their homes.

Customer Service Cashier

Shoppers Drug Mart
Saint John , NB
12.2024 - 03.2025
  • Utilized POS system to handle customer cash and credit card transactions.
  • Redeemed coupons to discount purchases.
  • Answered product questions using knowledge of sales and store promotions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Operated cash register to record transactions accurately and efficiently.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Set up new sales displays each week with fresh merchandise.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Production/ Sorter/ Hanger/pricer

Value Village
Saint John, New Brunswick
06.2022 - 11.2023
  • Sorted and categorized donated items for resale.
  • Ensured the cleanliness and organization of the production area.
  • Operated equipment for hanging and tagging clothing items.
  • Assisted in quality control by checking for damages and sorting accordingly.
  • Maintained inventory records and reported any discrepancies.
  • Collaborated with team members to meet daily production goals.
  • Collaborated with customers to resolve disputes.
  • Responded to customer concerns and questions on daily basis.
  • Priced and tagged [Type] products based on pricing guide to optimize sales volume.
  • Liaised with [Type] team to maintain order, cleanliness and safety of pricing area.
  • Established timely schedules for pricing support and set targets to acquire, correlate and analyze products.
  • Sorted donations to determine value based on style, quality and condition in connection with original value.
  • Kept abreast of industry trends, merchandise knowledge and competitive pricing to create effective pricing strategy.
  • Transported merchandise to sales floor, stocked shelves, rotated merchandise and performed mark-downs to comply with company policy.
  • Delivered exemplary service and presented professional attitude when interacting with customers and co-workers.
  • Maintained appearance of facility and merchandise to encourage donors and shoppers.
  • Reported safety and security hazards to adhere to company and personnel policies and procedures.
  • Prepared work area, tools and equipment for job site.
  • Maintained clean and organized construction areas to reduce risk of hazards.
  • Investigated customer complaints to take necessary corrective actions.
  • Followed safety protocols while handling hazardous materials.
  • Weighed products prior to shipment to confirm accuracy.
  • Examined products for imperfections and defects.
  • Monitored product quality at all stages of production process.
  • Trained other workers in inspection and testing procedures.
  • Followed standard operating procedures for inspections and tests.
  • Provided technical support to production personnel.
  • Repaired faults, reassembled products, and completed additional tests.
  • Provided feedback to production team regarding product quality.
  • Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
  • Recorded and tracked items sorted to confirm accuracy.
  • Followed safety procedures and used protective gear to prevent injury and maintain safe working environment.
  • Utilized sorting systems to sort items fast and accurately.
  • Inspected items for damage or defects before sorting as part of quality control process.
  • Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
  • Followed company policies and procedures to produce consistent work results.
  • Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
  • Stacked items according to weights, sizes, types, and picking priorities.
  • Assessed and sorted items into containers or designated areas according to classification, size, and condition.

Cleaner

Crawley’s Properties
Saint John, New Brunswick
01.2016 - 01.2022
  • Performed routine cleaning tasks in residential and commercial properties.
  • Managed waste disposal and recycling initiatives.
  • Ensured the cleanliness of common areas, including lobbies and hallways.
  • Conducted deep cleaning tasks as requested, including carpet cleaning and window washing.
  • Reported maintenance issues to property management for timely resolution.
  • Maintained cleaning supplies inventory and notified management of shortages.

Timeline

Customer Service Cashier

Shoppers Drug Mart
12.2024 - 03.2025

Production/ Sorter/ Hanger/pricer

Value Village
06.2022 - 11.2023

Cleaner

Crawley’s Properties
01.2016 - 01.2022

Cleaner - Entrepreneur

Private Clients
01.2000 - Current

Similar Profiles

CREATE PROFILE
Susan Raynes