Susan Pullan
Childcare And Community Professional
Whistler,BC
Summary
People and detail-oriented individual, effective in working independently and within a team. Handling fast-paced work and building trust to cement relationships with colleagues, community stakeholders, and families. As well as, demonstrated skills in working with youth, families, community, and hosting events. Knowledgeable and sensitive about culture, mental health, child development, child protection system and disabilities. Flexible attitude to travel and working hours.
Overview
14
14
years of professional experience
1
1
Language
Work History
Play Leader
KOTG
9 2021 - Current
- Created great working relationships with an established team.
- Introduced new youth-friendly activities in the gym such as sharks and lifeguards.
- Obtained my class 4 driving license where I regularly transport 12 children in a minivan via sea-to-sky corridor to activities, such as Britannia mine.
Adaptive Ski Instructor
Whistler Blackcomb
11.2016 - 03.2024
- Worked closely with other adaptive instructors to teach adults, youths, and children with additional needs how to ski.
- Spoke to parents and caregivers about the best methods to provide care to the client and teach them effectively.
- Wrote detailed reports about the skier's progress.
Manager of Bike Camp
Combo Camps
05.2020 - 09.2021
- Organized and supported 28 members of staff.
- Hired and provided training for new staff members.
- Liaised, communicated, and maintained relationships with parents.
- Planned, created, and executed programming for camp.
- Acquired knowledge about the child protection system and interacted with the system.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
Outreach Worker
Whistler Blackcomb
09.2018 - 03.2020
- Maintained relationships, advocated, and liaised with WCSS, Shepell, Vancouver Coastal Health, and managers at Whistler Blackcomb.
- Facilitated sessions with clients, maintained detailed notes of communication with clients and corresponded verbally and via email with clients. Where I offered support and available resources.
- Planned and executed 16 events for Whistler Blackcomb employees such as naloxone training, pizza making, and wellbeing quizzes.
- Completed my mental health first aid where I learned about issues such as sexuality, mental health, substance abuse, child development, socioeconomics, cultural diversity, and disabilities.
Bike Coach
Combo Camps
06.2017 - 08.2019
- Coached 3-5-year-olds on how to ride their bikes in a fun, safe and inclusive surrounding.
- Worked in a team of 20, where I maintained fantastic relationships and communicated daily.
Camp Counsellor
Tamwoord
06.2016 - 09.2016
- Engaged and encouraged children from around the world to learn and speak English. This was fantastic for developing my understanding of cultural diversity and sensitivity, as I interacted with children and youths from all different backgrounds and countries.
- Worked flexible hours across night, weekend, and holiday shifts.
Play Worker
Milton Keynes Play Association
07.2010 - 09.2015
- Facilitated open access play sessions for children (aged 2-16) with an emphasis on arts and crafts, bouncy castle and sports.
Youth Counsellor
Norwegian Cruise Line
11.2013 - 08.2015
- Worked in a team of 25 people from 15 different countries, where understanding cultural practices was key to communicating successfully.
- Coordinated and organized activities for children and youths (aged 3-17) including themed games nights, songs, sports, circus shows, and crafts.
- Interacted with parents, children, and youths from diverse backgrounds, some with additional needs.
Education
Certificate in Early Childhood Education
College of The Rockies
Cranbrook, BC06.2024
Bachelor of Arts - Economics And Social Studies
University of Manchester
01.2010 - 01.2013
Skills
Cultural Awareness
Excellent written and verbal communication skills
Proven track record of working with youth, parents, caregivers, and community organizations
Successfully fostered relationships with community stakeholders and created events
Excellent team player as well as the ability to work independently
Successfully taught adults and youth different skills, such as skiing, biking, and cooking
Awareness and knowledge of mental health, child development, socioeconomics, cultural diversity, and disabilities
Class 4 (unrestricted) driving license and willingness to travel for work
Awards
- Instructor of the year: won Instructor of the year as a ski instructor at Whistler Blackcomb.
- Outstanding Contribution to Peer Support Award, Awarded the 'Outstanding Contribution to Peer Support Award' for my contribution to the Economics peer mentoring scheme.
Timeline
Manager of Bike Camp
Combo Camps
05.2020 - 09.2021
Outreach Worker
Whistler Blackcomb
09.2018 - 03.2020
Bike Coach
Combo Camps
06.2017 - 08.2019
Adaptive Ski Instructor
Whistler Blackcomb
11.2016 - 03.2024
Camp Counsellor
Tamwoord
06.2016 - 09.2016
Youth Counsellor
Norwegian Cruise Line
11.2013 - 08.2015
Play Worker
Milton Keynes Play Association
07.2010 - 09.2015
Play Leader
KOTG
9 2021 - Current
Certificate in Early Childhood Education
College of The Rockies
Bachelor of Arts - Economics And Social Studies
University of Manchester
01.2010 - 01.2013