Susan Persad
Hamilton,ON
Summary
Results-driven specialist with over 14 years in customer service operations. Expertise in developing specialized procedures and maintaining detailed records. Proven ability to prioritize workloads and improve team collaboration for enhanced customer support.
Overview
38
38
years of professional experience
Work History
Specialist CSO
Canadian Linen and Uniform Service Corp
Hamilton, Ontario
04.2012 - 08.2026
- Developed and implemented specialized procedures for customer service operations.
- Fostered positive working relationships with staff and management to promote collaboration.
- Maintained detailed records of customer interactions in CRM systems.
- Collaborated with team members to streamline support processes and improve service delivery.
- Processed customer account changes with proprietary software.
- Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced a fast-paced environment.
- Executed clerical and administrative duties for on-site support to ensure efficient operations.
Administrative Assistant
Grand & Toy
Hamilton, Ontario
04.1988 - 12.2011
- Coordinated scheduling and organized meetings for team members and executives.
- Maintained inventory of office supplies and coordinated restocking processes regularly.
- Supported onboarding processes by organizing training materials for new employees.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
Education
High School Diploma -
Orchard Park Secondary School
Hamilton, ON06-1994
Skills
- Customer service support
- CRM software
- Customer account management
- Customer data management
- Workload prioritization
- Multitasking
- Team collaboration
- Attention to detail
- Effective communication
Timeline
Specialist CSO
Canadian Linen and Uniform Service Corp
04.2012 - 08.2026
Administrative Assistant
Grand & Toy
04.1988 - 12.2011
High School Diploma -
Orchard Park Secondary School