Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Susan Penney

owner/manager
North West River,NL

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Very honest and reliable, and very well knowledge in culture backgrounds with Metis, First Nations and Inuit.

Overview

29
29
years of professional experience

Work History

Owner/Manager

Seraphines Innu Convenience
07.2017 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with customers, resulting in repeat business.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently .
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Trained and motivated employees to perform daily business functions.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.

Owner/Manager

North West Convenience
04.2012 - 06.2017
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Increased sales of promotional items by informing customers about current offers.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Managed and motivated employees to be productive and engaged in work.
  • Optimized sales funnel management, enhancing lead generation and conversion rates.
  • Boosted sales during peak seasons by designing promotional events and coordinating targeted advertising campaigns.


Store Manager

Labrador Sales Ltd
04.1996 - 03.2012
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maintained open lines of communication with headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

Education

Microcomputer Business Applications

Compu College
Happy Valley-Goose Bay, NL
06-1995

Licence Practical Nurse

College of The North Atlantic
St. Anthony, NL
07-1991

Western Community College
St. Anthony, NL
09-1984

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Cost reduction
  • Partnership development
  • Hiring and staffing
  • Attention to detail
  • Teamwork and collaboration
  • Effective leader

Languages

English

Timeline

Owner/Manager

Seraphines Innu Convenience
07.2017 - Current

Owner/Manager

North West Convenience
04.2012 - 06.2017

Store Manager

Labrador Sales Ltd
04.1996 - 03.2012

Microcomputer Business Applications

Compu College

Licence Practical Nurse

College of The North Atlantic

Western Community College

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Susan Penneyowner/manager