Susan Pelton

• Monitored monthly rental arrears
• Commence legal action for collections or evictions
• Address tenant complaints
• Process and Collect damage claims
• Received inbound calls and resolved issues and questions from tenants
• Advised tenants of necessary actions and strategies for debt repayment.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Promptly responded to tenant complaints and concerns for over 8 8 properties.
• Followed up on delinquent tenants and coordinated collection procedures.

Assisted Accident Benefits Claims Team with:

• Timely response to Claims, Treatment Plans, IRB Benefits, Insurer's Examinations
• Coordinate scheduling and documentation for Insurer's Examinations
• Prepare and send medical documentation for Examinations
• Used coordination and planning skills to achieve results according to schedule.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Developed and maintained courteous and effective working relationships.
• Developed team communications and information for meetings.

• Investigate claims; determine fault
• Issued payouts to claimants.
• Negotiated with claimants to settle claims.
• Processed invoices each and mailed documentation to clients.
• Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
• Determined salvage value on total-loss vehicle.
• Documented vehicle damage and submitted photographs and in-depth reports to claims department for effective processing.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.