Susan Nga Tran
Richmond,Canada
Summary
Dynamic and results-driven professional with extensive administrative experience at Vancouver School Board. Proven ability in customer service and data management, leveraging Microsoft Office and QuickBooks to enhance operational efficiency. Adept at collaborating with teams and independently solving problems, ensuring seamless support in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Human Resources Staffing Assistant
Vancouver School Board
Vancouver, Canada
03.2025 - Current
- Conducted candidate assessments to accurately match qualifications with job requirements.
- Input new employee data into PeopleSoft system to ensure accurate records and streamline onboarding.
- Organized and maintained Excel spreadsheets for union group data, enhancing accessibility and accuracy.
On Call Office Support B
Vancouver School Board
Vancouver, Canada
05.2023 - 02.2025
- Managed multi-line phone system to ensure effective communication within the office
- Provided timely solutions to parental and student inquiries to enhance satisfaction
- Updated MyEd software to maintain accurate attendance and student records
- Create charts and spreadsheets for teachers and admin staff
- Achieved certification in Occupational First Aid Level 2 to enhance workplace safety.
Fleet & Lease Administrator
Cam Clark Ford Richmond Ltd.
Richmond, Canada
12.2010 - 03.2020
- Processed A/P and A/R for Fleet & Lease department, ensuring accurate financial record-keeping
- Facilitated financial transactions by creating and printing cheques for refunds and payments, streamlining payment processes
- Submit personal and corporate information for lease/financing
- Updated lease information and created lease buyout documentation to maintain accurate records and support financial decision-making
- Process and terminate lease and finance contracts
Office Administrator/Data Entry/Dispatch
IATSE Local 891
Burnaby, Canada
01.2009 - 06.2010
- Entered data from time sheets and pay cheques to ensure accurate payroll processing
- Processed cash, credit, debit, and cheque transactions to facilitate customer payments
- Supported reception operations during staff absences to maintain seamless front desk services
- Sorted and distributed incoming mail and prepared outgoing shipments.
Executive Assistant/Office Administrator
CDot Networks Inc.
Vancouver, Canada
03.2007 - 11.2007
Central Reservations Agent
Coast Hotels & Resorts
Vancouver, Canada
02.2006 - 03.2007
Slot Attendant
River Rock Casino and Resort
Richmond, Canada
10.2005 - 12.2006
Customer Service Representative
Prima Worldwide Warranty
Richmond, Canada
07.2003 - 01.2006
Education
Computer Programmer - Diploma
CDI College of Business & Technology
Burnaby, B.C.10-2002
Hospitality Certificate - H.O.S.T. Program
Vancouver School Board
Vancouver, B.C.06-1997
Skills
- Candidate screening
- Recruitment strategies
- Recruitment coordination
- Administrative experience
- Customer service and sales
- Data entry accuracy
- Microsoft Office applications
- QuickBooks and CDK Global knowledge
- Management experience
- Independent and team collaboration
Hobbies and Interests
- I love to organize outings and plan events with friends and families.
- I have organized and personally catered corporate barbeques and baby showers and birthday parties and my own wedding.
References
Available upon request
Timeline
Human Resources Staffing Assistant
Vancouver School Board
03.2025 - Current
On Call Office Support B
Vancouver School Board
05.2023 - 02.2025
Fleet & Lease Administrator
Cam Clark Ford Richmond Ltd.
12.2010 - 03.2020
Office Administrator/Data Entry/Dispatch
IATSE Local 891
01.2009 - 06.2010
Executive Assistant/Office Administrator
CDot Networks Inc.
03.2007 - 11.2007
Central Reservations Agent
Coast Hotels & Resorts
02.2006 - 03.2007
Slot Attendant
River Rock Casino and Resort
10.2005 - 12.2006
Customer Service Representative
Prima Worldwide Warranty
07.2003 - 01.2006
Computer Programmer - Diploma
CDI College of Business & Technology
Hospitality Certificate - H.O.S.T. Program
Vancouver School Board