Susan Netterfield
Toronto,ON
Summary
Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact.
Overview
20
20
years of professional experience
Work History
Volunteer
Volunteer
Distress Centres Of Greater Toronto
09.2020 - 09.2022
- Personalized outbound calls to seniors and others who were in need of emotional support, safety check-ins and/or medication reminders.
- Supported clients during crisis
- Assisted clients with finding neighbourhood resources
- Wrote notes for each phone call
- Contacted supervisor when support was needed for clients or for safe and effective use of self
Volunteer Children's Ministry Coordinator
Richview Church
09.2002 - 09.2015
- Recruited and trained volunteers and staff in care of children and facility procedures.
- Created and maintained safe and nurturing environment for children.
- Evaluated and introduced age-appropriate materials for children and contoured it to lesson plans.
- Worked teachers and assistance to provide special events for children.
- Delivered constructive feedback on children to parents and guardians and informed of any disciplinary issues.
- Conducted safety and wellness inspections of facilities and sanitized toys and surfaces.
- Vetted volunteers and interested parties for criminal history or issues risking children.
- Offered individual attention for children dealing with learning, emotional or home problems.
- Identified and recruited potential volunteer workers.
- Prepared, coordinated and distributed information about yearly schedule of activities and classes.
- Kept program children safe and secure at all times with proactive monitoring strategies.
- Mentored and supervised instructors and volunteer staff to carry out program goals.
- Analyzed revenue and program cost data to determine budget priorities.
- Trained and supervised religious education instructional staff.
- Sourced, modified and prepared class curricula and targeted lesson plans based on subject matter requirements.
- Built, managed and upgraded K-12 educational program.
- Directed pre-school, toddler and infant services to provide comprehensive family support.
- Adhered to security processes and sign-in and sign-out procedures for children, parents and visitors.
Education
DMin - Clinical Counselling
Tyndale Seminary
Toronto, ON05.2025
Ed.M - Education
Rutgers University
Newark, New Jersey05.1995
B.A. Education And B.A. Psychology -
Bethel University
St. Paul, Minnesota05.1990
Skills
- Operations Support
- Flexible Schedule
- Data Entry
- Telephone Etiquette
- Volunteer Recruitment
- Computer Skills
- Community Engagement
- Event Setup
- Recordkeeping
- Supply Coordination
- Adaptability and Dependability
- Teamwork and Collaboration
- Public Speaking
- Positive Attitude
- Administrative Support
- Deadline Adherence
- Relationship Building
Languages
English
Native or Bilingual
Interests
- Premarriage and Marriage Counselling: Certified in Prepare and Enrich
Timeline
Volunteer
Distress Centres Of Greater Toronto
09.2020 - 09.2022
Volunteer Children's Ministry Coordinator
Richview Church
09.2002 - 09.2015
Volunteer
DMin - Clinical Counselling
Tyndale Seminary
Ed.M - Education
Rutgers University
B.A. Education And B.A. Psychology -
Bethel University