Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
RegisteredNurse

Susan Naraine

Brampton,ON

Summary

Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader who blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

24
24
years of professional experience

Work History

Office Manager

E.T. Solutions
01.2005 - 07.2023
  • Handled incoming calls and emails from customers regarding issues with deliveries. Managed over 50 customer calls per day
  • Checked that delivery drivers appropriately covered each scheduled route
  • Monitored and tracked the status of shipments in transit to confirm on-time delivery
  • Reviewed paperwork and contracts before dispatching crew members to support accuracy and clarify understanding of details
  • Created delivery routes and optimized plans for traffic, road conditions, and other factors
  • Worked closely with customers to effectively resolve issues and complaints
  • Scheduled and dispatched drivers to locations in Canada

Office Manager

Dr. Richard Geller
08.1999 - 08.2005
  • Greet patients, register and schedule appointments using manual or computerized systems.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Assisted physicians with minor surgeries, including preparing the operating room and sterilizing instruments.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Managed medical records, including filing, organizing and scanning documents.
  • Sanitized, restocked, and organized exam rooms and medical equipment
  • Called and faxed pharmacies to submit prescriptions and refills

Education

Medical Laboratory Assistant/Technician - Phlebotomy

Excel Bestview Laboratories
Toronto, Ontario
06.1987

MEDICAL & HEALTH ADMINISTRATION - Clinical Assistant

Career Canada
Toronto, Canada
04.1986

High School Diploma -

Saint John High School
New Brunswick
04.1985

Skills

  • Appointment Scheduling
  • Venipuncture
  • Patient's vital signs
  • Injection administration
  • Patient Assessments
  • EMR / EHR
  • Phlebotomy
  • Vital signs monitoring
  • Needs assessment
  • Proficiency in EMR Software
  • Document filing
  • Electronic health records
  • Strong working knowledge of DynaLife protocols, including order of draw, tube netting, accessioning, spinning and other handling requirements to ensure sample integrity

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Office Manager

E.T. Solutions
01.2005 - 07.2023

Office Manager

Dr. Richard Geller
08.1999 - 08.2005

Medical Laboratory Assistant/Technician - Phlebotomy

Excel Bestview Laboratories

MEDICAL & HEALTH ADMINISTRATION - Clinical Assistant

Career Canada

High School Diploma -

Saint John High School

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Susan Naraine