Susan Muniz-Lopez
Salinas
Summary
I leveraged my cash handling expertise and exceptional communication skills at Safeway to significantly reduce wait times. My proactive approach in both billing accuracy at Salinas Valley Ford Truck Store and supporting Salinas Police Department investigations showcases my reliability and commitment to excellence. Professional with strong background in customer service and efficient transaction handling. Known for reliability, adaptability, and teamwork, consistently meeting store needs and exceeding customer expectations. Adept at managing inventory, ensuring accurate pricing, and maintaining clean and organized workspace. Driven by results, fostering collaborative environment that supports store goals and enhances customer satisfaction.
Overview
33
33
years of professional experience
Work History
Grocery Checker
Safeway
09.1994 - Current
- Provided exceptional customer service by addressing concerns and answering questions about products and promotions.
- Reduced wait times for customers by effectively managing multiple checkout lanes during peak hours.
- Utilized excellent communication skills while working closely with colleagues from various departments to ensure smooth operations throughout the store.
- Participated in regular department meetings to discuss challenges, successes, and opportunities for improvement within the grocery checker role.
- Resolved customer complaints professionally and efficiently, maintaining positive relationships between the store and its patrons.
- Contributed to a positive work environment by maintaining a professional and friendly demeanor, even during high-stress situations.
Billing Clerk/Customer Service
Salinas Valley Ford Truck Store
08.1993 - 08.1994
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Community Service Aide
Salinas Police Department
08.1991 - 07.1993
- Expedited processing timeframes by coordinating with forensic laboratories for prompt testing of submitted items.
- Supported investigations with accurate record-keeping, ensuring proper documentation for evidentiary items.
- Maintained the security of sensitive information by following strict confidentiality protocols and secure storage methods.
- Contributed to crime scene investigations by carefully packaging collected physical evidence according to established guidelines.
- Adhered to strict safety protocols when handling hazardous materials or biohazardous substances within the evidence room environment.
Education
No Degree - Administration Of Justice
Hartnell College
Salinas, CA08-2026
GED -
Soledad Adult School
Soledad, CA05-1986
Skills
- Cleanliness and organization
- Reliability and punctuality
- Cash handling expertise
- Stress tolerance
- Teamwork and collaboration
- Willingness to learn
- Customer service
- Punctual and reliable
- Excellent communication
- Customer service-focused
Accomplishments
- Established long-term relationships with a large base of customers through effective listening, open-ended questioning and positive response to inquiries.
- Developed outstanding skills in time management, customer engagement and oral communications through consistent interaction with supervisors and customers.
- Received a letter of commendation from the company president for being one of the top 3 hardest working employees in the organization.
Timeline
Grocery Checker
Safeway
09.1994 - Current
Billing Clerk/Customer Service
Salinas Valley Ford Truck Store
08.1993 - 08.1994
Community Service Aide
Salinas Police Department
08.1991 - 07.1993
No Degree - Administration Of Justice
Hartnell College
GED -
Soledad Adult School
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