Susan Mundy

• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Used internal software to process reservations, check-ins and check-outs.
• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

• Worked on cleaning team to service hotels, offices and other commercial buildings.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Verified cleanliness and organization of storage areas and carts.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Housing- worked with housing committee to update housing policies, handled housing applications, arranged as needed repairs and/or renovation for members. Dealt with housing concerns/ issues brought to attention of housing committee or management as necessary.

Worked on survey of members on and off reserve. Survey was helped determine members eduction levels, skills etc. Gathered information in person and with phone calls.