Susan Monahan
West Vancouver,BC
Summary
Dependable Lead Dog Groomer skillful in handling animals over 100 pounds. Demonstrated history of building strong client relationships and bonds with pets. Maintains order when caring for multiple animals with diverse temperaments. Well-versed hair dogs with regards to matting. Energetic Dog Groomer comfortable with handling dogs of all breeds and sizes. Committed to well-being of dogs and peace of mind of owners. Knowledgeable in area's best walking routes and dog parks. Enthusiastic Pet Care Associate determined to work hard in fast-paced environments. Team-driven and compassionate towards all animals. Ready to tackle new challenges and create personalized play sessions in animal-focused role.
Overview
12
12
years of professional experience
Work History
Dog Groomer
Petlux Enterprises Ltd.
01.2023 - 02.2024
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Increased client retention through effective communication and understanding of pet owner preferences.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Contributed to business growth by offering personalized grooming packages that catered to specific breeds and pet sizes.
- Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
- Broadened clientele base through successful word-of-mouth referrals from satisfied customers.
- Showcased expertise in various grooming techniques for diverse dog breeds, delivering exceptional results every time.
Conveyancer
Ken Sherk
01.2021 - 05.2022
- Improved document organization by implementing a comprehensive file management system for easy access to essential conveyancing real estate transactions.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
- Expedited document review process by conducting initial reviews of key documents for relevance and privilege status.
- Reduced closing time for transactions through effective coordination with lenders, title companies, and other involved parties.
- Streamlined the conveyancing process by efficiently managing document preparation and communication with clients.
- Ensured accurate drafting of legal documents such as contracts, deeds, and mortgages to facilitate smooth closings.
Legal Administration Assistant (Hybrid) Corporate/Commercial Real Estate/Litigation
Clark Wilson LLP
01.2016 - 01.2019
- Draft correspondence and organize documents; Assist in banking transactions for closing; Prepare and organize documents prior closing for signature; Conduct due diligence searches (PPSA/LTSA/Corporate/Certificate of Good Standing); Administrative functions, including file opening/closing procedures, book appointments, manage bring forward systems and prepare invoices; Edit and formatting of documents for various correspondence, reports and forms; Excellent customer service, problem-solving, organizational, time management and interpersonal communication skills; Register transfers, mortgages and other documents of Land Title Office; Closing deals; Review Minute books/prepare annual reports; Obtain and file discharge documents; Correspondence with clients.
Legal Administration Assistant (Hybrid), Construction Litigation
McLean & Armstrong LLP
01.2012 - 01.2015
- Manage the front desk, opening and closing files, management of a bring-forward system, reception duties, ordering supplies, management and organization of firms filing system; Review, edit, and finalize various documents including contracts, agreements, construction documentation, proposal, and opinion letters; Streamlined office procedures (including but not limited to preparing a training book for office assistants and creating checklists for trial, land claims, Notices of Civil Claim and Responses; Draft court pleadings (including but not limited to Notices of Civil Claim, Responses to Civil Claim, Notices of Application, Affidavits, List of Documents, Notices of Appeal and Notices to Mediate); Experience working with files in the BC Supreme Court, Small Claims Court and BC Court of Appeal as well the Alberta Queen's Bench, Alberta Court of Appeal and Yukon Supreme Court; Various searches including corporate searches, Land Title searches, BC Roll Assessment searches to find PID numbers, Court Services, Online searches for litigated files, etc.; Mortgages, Releases, Registrations and Builders Liens, among others; Managed the firm's Corporate Records, filing annual reports, updating corporate records, incorporate companies, establishing the company's articles, name requests etc.; Review, cull and organizing mass quantities of documents in paper and electronic form preparation for listing examination using various programs including summation; Communicate and correspond with clients, opposing parties and internally.
Education
Certified Dog Groomer
Western Dog Grooming School
Maple Ridge, BC06.2021
Bachelor of Legal Studies (Paralegal) -
Capilano University
North Vancouver, BC01.2020
Legal Administration Assistant Certification -
Capilano University
North Vancouver, BC01.2012
Skills
- Interpersonal, organizational, communication skills
- Attention to detail with a high degree of accuracy
- Able to multi-task and work well under pressure to meet deadlines
- Ability to work in a team environment or independently when necessary
- Attend to other duties as required
- Appointment Scheduling
- Grooming best practices
- Customer Service
- Relationship Building
- Safe nail trimming
Additional Qualifications
- Microsoft Office Suite (including Word, Excel, Outlook)
- Legal Software Systems (DMS)
- FileSite (DMS)
- Worldox (DMS)
- Quick Law (Law Research)
- Dye & Durham (filing and serving documents)
- Adobe Acrobat Pro
- PC Law
- Elite Legal Accounting Software
- Expert Time/CMS
- BC Online
- Summation
- ALF
References
References available upon request.
Languages
English
Elementary
Timeline
Dog Groomer
Petlux Enterprises Ltd.
01.2023 - 02.2024
Conveyancer
Ken Sherk
01.2021 - 05.2022
Legal Administration Assistant (Hybrid) Corporate/Commercial Real Estate/Litigation
Clark Wilson LLP
01.2016 - 01.2019
Legal Administration Assistant (Hybrid), Construction Litigation
McLean & Armstrong LLP
01.2012 - 01.2015
Certified Dog Groomer
Western Dog Grooming School
Bachelor of Legal Studies (Paralegal) -
Capilano University
Legal Administration Assistant Certification -
Capilano University
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