Susan McNeill
London,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Building Manager
Sterling Karamar Property Management
London, ON
02.2020 - Current
- Performed routine maintenance tasks, which included unclogging sinks and toilets, replacing door locks and fixing heating and air conditioning issues.
- Communicated effectively with owners, residents and on-site associates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Promoted positive company and owner relationships through proactive attention to concerns.
- Responded to Common Area Maintenance (CAM) inquiries.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Ordered and monitored regular maintenance and necessary repairs on location to protect residents, belongings and building.
- Monitored rent collections and resolved tenant disputes quickly and effectively.
- Reduced vacancy and unit turnover rates through carefully developed marketing and leasing efforts.
- Managed showings, rental paperwork and collections.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
Sales Representative and Logistics
Perth Precision Mfg
Stratford, ON
08.2014 - 02.2020
- Increased sales by offering advice on purchases and promoting additional products.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Provided customers with status updates for tracked packages.
Assistant Branch Manager
Easyfinancial
Stratford, ON
05.2010 - 07.2014
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Developed sales strategy to meet established sales objectives.
- Reviewed credit applications for risk factors and credit worthiness.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Explained very technical financial information to applicants in easy to understand language.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
Sarnia Collegiate Institue And Technical School
Sarnia, ON06.1985
Skills
- Property Showing
- Maintaining Clean Work Areas
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- POS Systems and Ordering Platforms
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Upselling Products and Services
- Understanding Customer Needs
- Order and Refund Processing
- Credit Card Payment Processing
Timeline
Building Manager
Sterling Karamar Property Management
02.2020 - Current
Sales Representative and Logistics
Perth Precision Mfg
08.2014 - 02.2020
Assistant Branch Manager
Easyfinancial
05.2010 - 07.2014
Sarnia Collegiate Institue And Technical School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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